Director of Patient Experience & Front Office

Tullahoma Vision Associates; Tullahoma (TN); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Competitive wages

Medical insurance available

Paid time off and holidays

Monthly bonus potential

Family eyecare discounts

Job summary

Tullahoma Vision Associates is seeking a Director of Patient Care to deliver an exceptional patient experience from the moment patients walk through our doors. You will be the first point of contact, ensuring patients feel welcomed, supported, and cared for while helping daily operations run smoothly.

In this role, you will greet patients, manage check-in/out, coordinate scheduling, and assist with forms and inquiries.

Qualifications

• Two or more years of customer service experience (medical or healthcare office experience preferred).
• Friendly, professional, and polished demeanor.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• High attention to detail and accuracy.
• Comfortable using multiple computer systems and learning new software.
• Reliable, dependable, and punctual.
• Positive attitude with a team-first mentality.
• Demonstrates initiative, ownership, and accountability.
• Able to remain calm and professional when handling difficult patients or situations.

Responsibilities

• Greet and welcome patients with a warm, friendly, and professional first impression.
• Check patients in and out while ensuring information is accurate and up to date.
• Schedule appointments and help manage provider schedules efficiently.
• Answer incoming phone calls and assist patients with appointments and questions.
• Verify patient demographic and insurance information.
• Collect patient payments and accurately process transactions.
• Maintain efficient patient flow by communicating effectively with providers and team members.
• Assist patients with forms, paperwork, and general office inquiries.
• Maintain accurate patient records and documentation.
• Support daily administrative tasks to keep the front office organized and running smoothly.
• Collaborate with teammates to deliver an exceptional patient experience throughout every visit.
• Maintain patient confidentiality and follow clinic policies and procedures.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Job description

Tullahoma Vision Associates is seeking a Director of Patient Care to deliver an exceptional patient experience from the moment patients walk through our doors. You will be the first point of contact, ensuring patients feel welcomed, supported, and cared for while helping daily operations run smoothly.

In this role, you will greet patients, manage check-in/out, coordinate scheduling, and assist with forms and inquiries.