Patient Care Coordinator

Tullahoma Vision Associates; Tullahoma (TN); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Competitive wages

Medical insurance available

Paid time off and holidays

Monthly bonus potential

Family eyecare discounts

Job summary

Tullahoma Vision Associates is seeking a Director of Patient Care to deliver an exceptional patient experience from the moment patients walk through our doors. You will be the first point of contact, ensuring patients feel welcomed, supported, and cared for while helping daily operations run smoothly.

In this role, you will greet patients, manage check-in/out, coordinate scheduling, and assist with forms and inquiries.

Qualifications

• Two or more years of customer service experience (medical or healthcare office experience preferred).
• Friendly, professional, and polished demeanor.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• High attention to detail and accuracy.
• Comfortable using multiple computer systems and learning new software.
• Reliable, dependable, and punctual.
• Positive attitude with a team-first mentality.
• Demonstrates initiative, ownership, and accountability.
• Able to remain calm and professional when handling difficult patients or situations.

Responsibilities

• Greet and welcome patients with a warm, friendly, and professional first impression.
• Check patients in and out while ensuring information is accurate and up to date.
• Schedule appointments and help manage provider schedules efficiently.
• Answer incoming phone calls and assist patients with appointments and questions.
• Verify patient demographic and insurance information.
• Collect patient payments and accurately process transactions.
• Maintain efficient patient flow by communicating effectively with providers and team members.
• Assist patients with forms, paperwork, and general office inquiries.
• Maintain accurate patient records and documentation.
• Support daily administrative tasks to keep the front office organized and running smoothly.
• Collaborate with teammates to deliver an exceptional patient experience throughout every visit.
• Maintain patient confidentiality and follow clinic policies and procedures.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Job description

We are looking for a Director of Patient Care who is passionate about creating an exceptional patient experience from the moment patients walk through our doors. As the first point of contact for our practice, you'll play an important role in ensuring every patient feels welcomed, supported, and cared for while helping our daily operations run smoothly and efficiently.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in providing outstanding customer service, we'd love to meet you!

Who We Are

At Tullahoma Vision Associates, we care about our patients eyesight, eye health and vision of everyone in their family. We believe we are here to serve. Our mission is to provide the highest-quality eye and vision care in a manner that makes you feel right at home. We are 100% committed to your satisfaction and promise to provide care with compassion, honesty, and integrity.

Since 1964, the doctors and staff of Tullahoma Vision Associates have built their reputation for eyecare excellence around doing what’s right for our patients eyes and eyesight. That means exceptional service, top-quality products, thorough exams, leading-edge equipment, efficiency and - above all - the personal care and dedication you and your family deserve. It also means uncommon attention to detail, with an emphasis on preventing rather than reacting to problems.

We believe our patients deserve the best! Through the decades, Tullahoma Vision Associates has been a leader in introducing new and innovative eyewear and contact lens products along with the latest and most advanced examination and diagnostic technologies.

Key Responsibilities

• Greet and welcome patients with a warm, friendly, and professional first impression.
• Check patients in and out while ensuring information is accurate and up to date.
• Schedule appointments and help manage provider schedules efficiently.
• Answer incoming phone calls and assist patients with appointments and questions.
• Verify patient demographic and insurance information.
• Collect patient payments and accurately process transactions.
• Maintain efficient patient flow by communicating effectively with providers and team members.
• Assist patients with forms, paperwork, and general office inquiries.
• Maintain accurate patient records and documentation.
• Support daily administrative tasks to keep the front office organized and running smoothly.
• Collaborate with teammates to deliver an exceptional patient experience throughout every visit.
• Maintain patient confidentiality and follow clinic policies and procedures.

Experience, Skills & Qualifications

• Two or more years of customer service experience is required (medical or healthcare office experience preferred).
• Friendly, professional, and polished demeanor.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• High attention to detail and accuracy.
• Comfortable using multiple computer systems and learning new software.
• Reliable, dependable, and punctual.
• Positive attitude with a team-first mentality.
• Demonstrates initiative, ownership, and accountability.
• Able to remain calm and professional when handling difficult patients or situations.
• Passion for providing outstanding customer service and creating a welcoming environment.
• Ability to work both independently and collaboratively within a team.

Why Work With Us?

We hire individuals who are service-oriented, driven by lifelong learning, and eager to increase their skills to ensure the patient always receives the best care and experience possible. We believe in hiring great people and empowering them to do great work.

What We Offer

• Highly competitive wages and benefits
• Free eyecare and materials at cost for you and your family
• Opportunity to earn a monthly cash bonus
• A meaningful role where you're not just answering phones - you’re making someone's day
• A supportive and professional team environment that encourages independence and growth
• Opportunity to truly impact the patient journey and be part of a respected local healthcare provider
• Paid time off and paid holidays
• Medical insurance coverage available

How to Apply

If you're a dependable, customer-focused professional who enjoys helping others and creating exceptional experiences, we'd love to hear from you!

To apply, either drop off your updated resume and cover letter at the clinic or apply online with your cover letter and resume. We look forward to hearing from you!

At Tullahoma Vision Associates, we are committed to building a welcoming, inclusive, and respectful workplace for all, which is why we are proud to be an equal opportunity employer. We consider and evaluate all applicants without discrimination based on race, color, religion, age, gender, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other legally protected characteristics.

All successful candidates will be contacted via email to discuss the next steps. We appreciate all applications and wish you all the best of luck!

The pay range for this role is:

17 - 19 USD per hour (Tullahoma Vision Associates)