Optical Team Lead

Tullahoma Vision Associates; Tullahoma (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Benefits

Monthly cash bonus

Paid time off

Medical insurance

Free eyecare for you and family

Job summary

Tullahoma Vision Associates in Tennessee is seeking an experienced Optical Team Lead to oversee the eyewear department, support the team, drive sales, and manage operations. You will work directly with patients and help grow the practice with a focus on exceptional care.

You will coach Optical Associates, manage frame inventory and vendor relationships, and educate patients on lens options and coatings to enhance the patient experience and department performance.

Qualifications

• Leadership experience in sales or retail is strongly preferred.
• Strong customer service mindset and ability to understand patient needs.
• Experience coaching or developing team members.
• Optical knowledge of frames, lenses and dispensing is a plus.
• Excellent communication, organization and multitasking skills.
• Positive, team-focused attitude and proficient computer skills.

Responsibilities

• Oversee frame inventory, merchandising, ordering, receiving, and vendor relationships.
• Ensure eyewear orders are processed, verified, documented and dispensed accurately.
• Assist patients with frame selection and provide personalized recommendations.
• Educate patients on lens options, coatings, treatments, and eyewear solutions.
• Drive optical sales through personalized recommendations and exceptional service.
• Coach and support Optical Associates to maintain high-quality patient care.
• Monitor performance and identify opportunities to improve sales and workflows.
• Collaborate with leadership to support smooth department operations and cross-coverage.
• Support complex eyewear consultations, adjustments, repairs, and patient concerns.

Skills

Leadership experience

Sales mindset

Customer service

Coaching/mentoring

Optical knowledge

Communication

Job description

We're looking for an experienced, patient-focused Optical Team Lead to join our team. You'll work directly with patients while overseeing the day-to-day success of our eyewear department, supporting the team, driving sales, managing operations, and identifying opportunities for continued growth.

If you're passionate about customer service, sales, developing people, and helping both patients and the business succeed, we'd love to meet you!

Who We Are

At Tullahoma Vision Associates, we care about our patients eyesight, eye health and vision of everyone in their family. We believe we are here to serve. Our mission is to provide the highest-quality eye and vision care in a manner that makes you feel right at home. We are 100% committed to your satisfaction and promise to provide care with compassion, honesty, and integrity.

Since 1964, the doctors and staff of Tullahoma Vision Associates have built their reputation for eyecare excellence around doing what’s right for our patients eyes and eyesight. That means exceptional service, top-quality products, thorough exams, leading-edge equipment, efficiency and - above all - the personal care and dedication you and your family deserve. It also means uncommon attention to detail, with an emphasis on preventing rather than reacting to problems.

We believe our patients deserve the best! Through the decades, Tullahoma Vision Associates has been a leader in introducing new and innovative eyewear and contact lens products along with the latest and most advanced examination and diagnostic technologies.

Key Responsibilities

• Assist patients with frame selection and provide personalized recommendations based on prescription, fit, lifestyle, and preference.
• Educate patients on lens options, coatings, treatments, and other eyewear solutions.
• Drive optical sales through personalized recommendations, patient education, and an exceptional customer experience.
• Coach and support Optical Associates to deliver consistent, high-quality patient care and eyewear services.
• Oversee frame inventory, merchandising, ordering, receiving, and vendor relationships.
• Ensure eyewear orders are processed, verified, documented, and dispensed accurately and efficiently.
• Support complex eyewear consultations, adjustments, repairs, troubleshooting, and patient concerns.
• Monitor optical performance and identify opportunities to improve sales, workflows, order quality, and the patient experience.
• Collaborate with the leadership team to support smooth department operations and cross-coverage.

Experience, Skills, and Qualifications

• Previous experience in leadership, sales, retail, customer service, or optical services is strongly preferred.
• A strong sales and customer service mindset, with the ability to understand patient needs, make recommendations, and drive results.
• Experience coaching, supporting, or developing team members.
• Optical experience and knowledge of frames, lenses, measurements, fitting, and dispensing are considered an asset; training can be provided.
• Strong communication, organization, attention to detail, and ability to manage multiple priorities.
• A positive, team-focused mindset with strong computer skills, professionalism, and a willingness to learn and grow.

Why Work With Us?

We hire individuals who are service-oriented, driven by lifelong learning, and eager to increase their skills to ensure the patient always receives the best care and experience possible. We believe in hiring great people and empowering them to do great work.

As our Optical Team Lead, you’ll have the opportunity to make a meaningful impact not only on our patients, but also on the growth of our optical business and the development of the team around you.

What We Offer

• Highly competitive wages and benefits
• Free eyecare and materials at cost for you and your family
• Opportunity to earn a monthly cash bonus
• A supportive and professional team environment that encourages independence and growth
• Opportunity to truly impact the patient journey and be part of a respected local healthcare provider
• Paid time off and paid holidays
• Medical insurance coverage available

At Tullahoma Vision Associates, we are committed to building a welcoming, inclusive, and respectful workplace for all, which is why we are proud to be an equal opportunity employer. We consider and evaluate all applicants without discrimination based on race, color, religion, age, gender, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other legally protected characteristics.

The pay range for this role is:

18 - 22 USD per hour (Tullahoma Vision Associates)