Director of Partner Success & Strategic Growth

Metropolis Technologies; New York (NY); On-site; USD 150,000 - 175,000; Full time

Job summary

Metropolis Technologies in New York, NY is seeking a Director, Partner Success to own a portfolio of strategic partners and act as their trusted advocate across product, data, operations, and finance. Reporting to the VP of Partner Success, you will translate partner objectives into actionable initiatives, deliver high-quality reporting, and build durable executive-level trust to unlock growth.

This role emphasizes retention over sales, requires political savvy, strong communication, and a

Qualifications

• 5+ years in client success, account management, or strategic customer-facing role.
• Strong financial acumen including P&L, budgets, and executive discussions.
• Clear writing and presentation skills for cross-functional audiences.
• High responsiveness and follow-through on partner and colleague commitments.
• Ownership of projects, action items, and commitments to completion.

Responsibilities

• Own end-to-end partner success and retention for a portfolio of strategic partners.
• Serve as the primary day-to-day relationship owner and the partner’s internal advocate at Metropolis, channeling partner reporting, product, and data needs to appropriate internal teams, driving follow-up to completion, and closing the loop.
• Develop a deep understanding of each partner’s business objectives, operational goals, and financial budget while ensuring Metropolis delivers against them.
• Own the financial performance of your portfolio, delivering on partner budget commitments while ensuring internal financial targets are met.
• Partner with the Data team to produce high-quality weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).
• Champion new Metropolis initiatives, products, and service offerings with partners to build the value case and drive adoption.
• Unlock growth across the portfolio by adding new accounts and expanding service offerings within existing contracts.
• Build durable, executive-level trust through reliable delivery and financial discipline.
• Lead the resolution of partner escalations by coordinating cross-functional responses and root-cause follow-through.
• Represent partner needs in product, operations, and data discussions and help shape priorities accordingly.

Skills

Client success

Account management

Strategic partnerships

Financial acumen

Data storytelling

Executive communication

Cross-functional collaboration

Ownership mentality

Job description

Metropolis Technologies in New York, NY is seeking a Director, Partner Success to own a portfolio of strategic partners and act as their trusted advocate across product, data, operations, and finance. Reporting to the VP of Partner Success, you will translate partner objectives into actionable initiatives, deliver high-quality reporting, and build durable executive-level trust to unlock growth.

This role emphasizes retention over sales, requires political savvy, strong communication, and a