Head of Strategic Partner Success & Growth

Metropolis; Chicago (IL); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Equity options

Wellness benefits

401(k) match

Parental leave

Unlimited PTO

Job summary

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate across product, data, operations, and finance.

Reporting directly to the VP of Partner Success, you will drive retention and value, translate partner objectives into cross-functional initiatives, deliver high-quality reporting, and expand services within existing accounts to unlock growth.

Qualifications

• 5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accounts
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes
• Maintain high responsiveness and follow-through on partner and colleague commitments
• Communicate clearly and professionally with cross-functional internal teams and external audiences from operators to the C-suite
• Build trusted relationships at multiple levels of a partner organization from local operations to executive leadership

Responsibilities

• Own end-to-end partner success and retention for a portfolio of strategic partners
• Serve as the primary day-to-day relationship owner and advocate at Metropolis, coordinating partner reporting, product, and data needs
• Lead the resolution of partner escalations by coordinating cross-functional responses and driving root-cause follow-through
• Champion new Metropolis initiatives, products, and service offerings with partners to build the value case and drive adoption
• Unlock growth by adding new accounts within existing portfolios and expanding service offerings within accounts under contract

Skills

Partner success

Account management

Strategic customer-facing role

Job description

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate across product, data, operations, and finance.

Reporting directly to the VP of Partner Success, you will drive retention and value, translate partner objectives into cross-functional initiatives, deliver high-quality reporting, and expand services within existing accounts to unlock growth.