Director, Partner Success & Growth

Metropolis Technologies; Chicago (IL); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Stock option plan

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Bonus plans

Job summary

Metropolis Technologies in Chicago seeks a Director, Partner Success to own a portfolio of strategic partners, acting as their advocate across product, data, operations, and finance.

You’ll lead end-to-end relationship management, ensure budget alignment, produce weekly updates, MBRS and QBRs, and drive growth through new and expanded accounts. Base salary ranges $150k–$175k with full benefits and stock options; on-site four days a week.

Qualifications

• 5+ years of client success, account management, or strategic customer-facing experience with a track record of retaining and growing complex accounts.
• Demonstrate strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives.
• Clear, concise, professional written and verbal communication with cross-functional internal teams and external audiences, from site operators to the C-suite.
• Maintain high responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments.
• Take complete ownership of projects, action items, and commitments to drive them to completion independently.
• Build trusted relationships at multiple levels of a partner organization, from local operations to executive leadership.
• Navigate and influence internal product, data, operations, and finance teams to deliver results for the partner.
• Use data storytelling to translate metrics into clear value narratives for weekly updates, MBRs, and QBRs.
• Remain composed under pressure to defuse escalations and make sound decisions with imperfect information.
• Experience using AI tools to transform static workflows into high-output processes.
• Travel approximately 5-10% for partner meetings, team meetings, and events.

Responsibilities

• Own end-to-end partner success and retention for a portfolio of strategic partners.
• Serve as the primary day-to-day relationship owner and advocate, channeling partner needs to internal teams, driving follow-up, and closing the loop.
• Understand each partner’s business objectives, operational goals, and budget while ensuring Metropolis delivers against them.
• Own the portfolio’s financial performance, delivering on budget commitments and targets.
• Partner with the Data team to produce weekly updates, MBRS, and QBRs showing driven value.
• Champion new Metropolis initiatives, products, and services to build the value case and drive adoption.
• Grow the portfolio by adding new accounts and expanding service offerings within existing contracts.
• Build executive-level trust through reliable delivery, financial discipline, responsiveness, and ownership.
• Lead resolution of partner escalations with cross-functional coordination and root-cause follow-through.
• Represent partner needs internally in product, operations, and data discussions and shape priorities accordingly.

Skills

Client success

Account management

Strategic partnerships

Financial acumen

Communication

Cross-functional teams

Data storytelling

AI tools

Travel availability

Relationship building

Job description

Metropolis Technologies in Chicago seeks a Director, Partner Success to own a portfolio of strategic partners, acting as their advocate across product, data, operations, and finance.

You’ll lead end-to-end relationship management, ensure budget alignment, produce weekly updates, MBRS and QBRs, and drive growth through new and expanded accounts. Base salary ranges $150k–$175k with full benefits and stock options; on-site four days a week.