Partner Success Director: Growth & Executive Impact

Metropolis Technologies; Baltimore (MD); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Office-first 4 days in office

Stock options

Bonus plans

Healthcare benefits

401(k) plan

Job summary

Metropolis Technologies is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate across product, data, operations, and finance.

Reporting directly to the VP of Partner Success, you will focus on driving measurable value and retention by translating partner objectives into actionable cross-functional initiatives, delivering high-quality reporting, and building durable executive-level trust.

Qualifications

• 5+ years in client success, account management, or strategic roles with a track record of retaining and growing complex accounts.
• Strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives.
• Communicate clearly and professionally in writing and in person with cross-functional internal teams and external audiences from site operators to the C-suite.
• Maintain high responsiveness to set the standard for timeliness and follow-through on all partner commitments.
• Take complete ownership of projects and commitments to drive them to completion independently.

Responsibilities

• Own end-to-end partner success and retention for a portfolio of strategic partners.
• Serve as the primary day-to-day relationship owner and the partner’s internal advocate at Metropolis, channeling partner reporting, product, and data needs to appropriate internal teams.
• Develop understanding of each partner’s objectives, goals, and budget while ensuring Metropolis delivers against them.
• Own the financial performance of your portfolio, delivering on budgets and financial targets.
• Produce high-quality weekly updates, MBRs, and QBRs that demonstrate driven value.

Skills

Client success

Account management

Strategic partnerships

Financial acumen

Data storytelling

Cross-functional collaboration

Job description

Metropolis Technologies is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate across product, data, operations, and finance.

Reporting directly to the VP of Partner Success, you will focus on driving measurable value and retention by translating partner objectives into actionable cross-functional initiatives, delivering high-quality reporting, and building durable executive-level trust.