Director of Outlets

Loews Hotels & Co; Tucson (AZ); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition reimbursement

Pet insurance

Team member hotel rates

Meal benefits

Golf discount

Job summary

Loews Hotels & Co in Tucson seeks a strategic Director of Outlets to oversee all food & beverage outlets, drive profitability, ensure service excellence, and maintain Lobens standards across restaurants, bars, lounges, and in-room dining.

You will lead outlet managers, collaborate with the Executive Chef, and develop menus, training, and cost controls to elevate guest experiences while ensuring safety and compliance with hotel policies.

Qualifications

• Bachelor’s degree in Food Service Management, Culinary Arts, or Hospitality Management.

Responsibilities

• Lead and oversee all F&B outlets, ensuring profitability and high guest satisfaction.
• Hire, train, coach, and evaluate F&B managers per Loews standards.
• Implement training programs and ensure food safety certifications.
• Manage inventory, pricing, and cost controls across outlets.
• Collaborate with Executive Chef and Purchasing to maintain par levels.

Skills

Leadership

Budgeting

Operational management

Staff development

Financial acumen

Communication

Education

Bachelor’s degree in Hospitality Management

Job description

Who We Are:

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson’s Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks & more Complimentary meals in Team Member Café while working Golf discount at The Lodge at Ventana Canyon Community volunteer opportunities Benefits are subject to eligibility and may vary by position

What We’re Looking For:

The Director of Outlets is responsible for overseeing the operation and profitability of all food and beverage outlets within the hotel, including restaurants, bars, lounges, and in-room dining. This role requires strong leadership, operational management, and financial acumen to ensure high-quality service, compliance with hotel standards, and guest satisfaction. The Director works closely with outlet managers, the Executive Chef, and the Director of Food and Beverage to drive innovation, maintain cost controls, and enhance guest experiences.

Who You Are:

A strategic, results-oriented leader with experience in multi-outlet F&B operations. A creative professional with the ability to design menus and concepts that elevate the guest experience. Strong communicator with the ability to inspire, mentor, and develop management teams. Financially astute, with the ability to manage budgets, labor, and profitability across multiple outlets. A collaborative partner who thrives in cross-departmental teamwork and problem solving.

What You Will Do:

Work with outlet managers to establish staffing requirements and scheduling to meet business needs. Approve and oversee policies and procedures developed by managers for outlet operations. Hire, train, coach, appraise, and discipline F&B managers in alignment with Loews Hotels standards. Implement New Hire Training and ongoing Star Service Competency programs. Oversee compliance with all required food handling and alcohol service certifications, ensuring timely training, recertification, and record maintenance across all F&B outlets. Evaluate management and staff performance, identify development needs, and establish advancement goals. Oversee inventory control, menu pricing, and cost management for all outlets. Partner with the Purchasing Manager, Executive Chef, and outlet managers to establish par levels and maintain inventory balance. Ensure security, maintenance, and proper use of operating supplies and equipment. Collaborate with Executive Chef and outlet managers to update existing menus and develop new concepts as needed. Communicate daily with outlet leaders to review activities, upcoming events, and operational needs. Conduct departmental meetings to ensure managers are aligned with hotel objectives and updates. Attend hotel meetings to stay current on in-house activities, promotions, and events. Respond to guest concerns promptly and professionally, ensuring service recovery when needed. Uphold hotel policies, safety regulations, and emergency procedures. Promote teamwork, professionalism, and guest satisfaction throughout the outlets. Perform other duties as assigned.

Your Experience Includes:

Bachelor’s degree or higher in Food Service Management, Culinary Arts, or Hospitality Management. 6–8 years of progressive management experience in a large, upscale, high-volume, multi-outlet hotel environment. At least 3–5 years of experience as a Director in F&B outlets or equivalent senior leadership role. Strong knowledge of food and beverage planning, production, presentation, and service. Ability to develop menus and beverage programs that align with outlet concepts and guest preferences. Proven success in cost controls, inventory management, and operational efficiency. Excellent leadership, organizational, and communication skills. Flexibility to work evenings, weekends, and holidays as business demands.

Who You’ll Supervise:

Outlet Managers Supervisory & hourly staff within all F&B outlets

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.

We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.