Director of Outlets

Loews Hotels & Co; Atlanta (GA); Presencial; USD 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k)

Paid time off

Tuition reimbursement

Employee dining

Parking

Discounted hotel rates

Resumo da oferta

Loews Atlanta Hotel in Midtown seeks a strategic Director of Outlets to lead multiple food and beverage operations, uphold Loews standards, drive guest satisfaction, and deliver strong financial performance across several outlets.

You will develop and coach managers, collaborate with Culinary, Purchasing, and Hotel Operations, oversee staffing, menu engineering, pricing, inventory, and risk controls, and foster a culture of teamwork, service excellence, and professional growth.

Qualificações

• Bachelor's degree in Hospitality Management or related field.
• 4–6 years of progressive management experience in a large upscale multi-outlet hotel.
• 2–3 years of leadership at Director level or equivalent.
• Strong knowledge of inventory, forecasting, labor, and revenue initiatives.
• Proven ability to develop innovative menus and beverage programs.
• Excellent leadership, communication, and team development skills.

Responsabilidades

• Lead all F&B outlet operations meeting Loews standards.
• Partner with outlet leaders to establish staffing plans and performance objectives.
• Hire, train, coach, evaluate, and develop F&B management team.
• Monitor guest satisfaction and financial performance; implement improvements.
• Oversee inventory controls, pricing, forecasting, and purchasing practices.
• Collaborate with Executive Chef and Purchasing to develop menus and achieve goals.
• Communicate regularly with department leaders to align on events and priorities.
• Ensure compliance with safety, sanitation, and security procedures.

Conhecimentos

Strategic operator

Leadership

Guest experience

Business-minded

Formação académica

Bachelor's degree in Hospitality Management

Descrição da oferta de emprego

Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days
• Vacation, and Holidays
• Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities
• career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates
• other discounts
• perks and more
• Uniforms provided with complimentary dry cleaning
• Discounted dry cleaning for non-uniformed Team Members
• On-site discounted garage parking
• Discounted MARTA transit pass program
• Complimentary meals in Team Member Café while working

Benefits are subject to eligibility and may vary by position.

What We’re Looking For:

A strategic and results-driven Director of Outlets who can lead multiple food and beverage operations while maintaining exceptional guest service, operational excellence, and financial performance. We're looking for a hospitality leader who can balance hands-on operational oversight with long-term planning, talent development, and business growth. This role is responsible for ensuring all F&B outlet operations consistently meet Loews standards while fostering a culture of teamwork, accountability, and service excellence.

Who You Are:

• Strategic Operator: You understand how to balance guest satisfaction, team engagement, operational efficiency, and financial performance across multiple outlets.
• Inspirational Leader: You develop, coach, and motivate leaders, creating a high-performing team focused on service excellence and professional growth.
• Guest Experience Champion: You are committed to delivering memorable experiences and ensuring all outlets consistently exceed guest expectations.
• Business‑Minded Professional: You understand inventory management, menu engineering, forecasting, cost controls, labor management, and revenue optimization.
• Collaborative Partner: You effectively partner with Culinary, Purchasing, Hotel Operations, and other departments to achieve organizational goals.
• Effective Communicator: You maintain clear, proactive communication and ensure teams remain informed, engaged, and aligned with hotel objectives.
• Adaptable and Decisive: You remain composed under pressure, make informed decisions quickly, and lead teams effectively through changing business conditions.

What You’ll Do:

• Lead all food and beverage outlet operations, ensuring compliance with Loews standards, policies, and service expectations.
• Partner with outlet leaders to establish staffing plans, operational procedures, and performance objectives that support business needs.
• Hire, train, coach, evaluate, and develop Food & Beverage management team members while supporting succession planning and team engagement.
• Monitor guest satisfaction and operational performance, implementing improvements to enhance the overall guest experience.
• Oversee inventory controls, menu pricing, forecasting, and purchasing practices to maximize efficiency and financial performance.
• Collaborate with the Executive Chef, Purchasing Manager, and outlet leadership to develop menu offerings and achieve departmental goals.
• Communicate regularly with department leaders and participate in hotel meetings to ensure alignment on events, initiatives, and operational priorities.
• Ensure compliance with safety, sanitation, emergency, and security procedures while maintaining a culture of teamwork, professionalism, and service excellence.
• Maintain compliance with all hotel policies, procedures, and standards.
• Ensure adherence to all applicable safety and sanitation regulations.
• Remain current on industry trends, menu innovations, and hospitality best practices.
• Demonstrate professionalism, courtesy, and integrity in all interactions with guests, team members, and leadership.
• Attend and complete all required meetings, training sessions, and development programs.
• Demonstrate regular and reliable attendance.
• Perform other duties as assigned.

Your Qualifications Include:

• 4-6 years of progressive management experience in a large, upscale, high-volume, multi-outlet hotel environment.
• 2-3 years of leadership experience at the Director level or equivalent.
• Bachelor's degree or higher in Food Service Management, Culinary Arts, Hospitality Management, or a related field preferred.
• Thorough knowledge of food and beverage planning, production, presentation, service, financial controls, and operational management.
• Demonstrated ability to develop innovative menus and beverage programs that complement outlet concepts and guest expectations.
• Strong knowledge of inventory control, forecasting, labor management, and revenue-driving initiatives.
• Proven ability to develop and maintain effective operating controls while achieving service, quality, and financial objectives.
• Exceptional leadership, organizational, communication, and team development skills.
• Ability to effectively coach, motivate, and develop managers and supervisors.
• Ability to work a flexible schedule including weekends, evenings, holidays, and business-critical periods.

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.