Server - Cascade (On Call)

Loews Hotels & Co; Tucson (AZ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days

Vacation

Holidays

Training & Development opportunities

Career growth

Team Member Hotel Rates

Job summary

Loews Hotels & Co in Tucson, AZ is seeking a friendly Restaurant Bar Server to deliver outstanding guest experiences in our Ventana Canyon Resort dining room. You will take orders, describe menu and beverage options, serve food and cocktails, process payments, and collaborate with bartenders and kitchen staff to ensure smooth service.

This role requires a high school diploma, reliability, a willingness to work nights, weekends and holidays, and the ability to lift up to 50 pounds.

Qualifications

• Previous experience in a food and beverage setting is required, knowledge of alcoholic beverages and service techniques highly preferred.
• High School Diploma or equivalent preferred.
• Strong understanding of menu offerings, service etiquette, and guest engagement to deliver exceptional dining experiences.
• Excellent guest service skills with a focus on creating personalized interactions.
• Basic proficiency with computer systems for order entry and processing.
• Physical ability to stand, lift up to 50 pounds repeatedly.
• Flexibility to work varying shifts, including nights, weekends and holidays.

Responsibilities

• Greet guests warmly, present menus, and offer personalized food and drink recommendations.
• Take accurate orders, note special requests or dietary needs, and communicate them clearly to the kitchen or bar.
• Serve food and beverages promptly, ensuring quality and presentation meet high standards.
• Check in with guests throughout their visit to ensure satisfaction and address needs.
• Refill drinks and anticipate guest requirements for a seamless, enjoyable experience.
• Maintain in-depth knowledge of the menu, including specials, pairings, and preparation methods.
• Process payments accurately and efficiently, handling both cash and card transactions.
• Collaborate with bartenders, kitchen staff, and team members to ensure smooth operations.
• Set up and break down bar and dining areas, restocking and organizing supplies as needed.
• Keep tables, seating areas, and menus clean and tidy throughout service.
• Respond to guest feedback or concerns promptly and professionally to ensure a positive experience.
• Assist in resetting the dining area for the next service to maintain a welcoming environment.
• Perform other duties as assigned to support overall operations.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.

Skills

Food & beverage experience

Guest engagement

Menu knowledge

Excellent guest service

POS / order entry

Physical stamina

Multitasking

Education

High School Diploma or equivalent

Tools

POS systems

Order entry systems

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson’s Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days
• Vacation
• Holidays
• Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities
• career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates
• other discounts
• perks & more
• Complimentary meals in Team Member Café while working
• Golf discount at The Lodge at Ventana Canyon
• Community volunteer opportunities

Benefits are subject to eligibility and may vary by position

What We’re Looking For:

A Restaurant Bar Server who is passionate about creating exceptional guest experiences. In this role, you’ll take orders, serve food and beverages, and foster a warm, vibrant atmosphere that makes every guest feel welcome. Your in-depth knowledge of menu offerings, beverages, and cocktails allows you to elevate the dining experience through personalized recommendations and confident service. Working closely with bartenders and team members, you’ll ensure seamless operations and play a key role in delivering memorable moments for every guest.

Who You Are:

• Service Expert: A professional dedicated to delivering exceptional hospitality with outstanding communication skills.
• Detail Focused: A team player committed to creating memorable guest experiences through precision and care.
• Problem Solver: Proactive in addressing challenges with a focus on exceeding guest expectations.
• Adaptable Leader: Dependable and flexible in fast-paced, dynamic environments.
• Team Builder: Collaborative and enthusiastic, fostering a positive and supportive atmosphere.

Veterans and military spouses encouraged to apply.

What You’ll Do:

• Greet guests warmly, present menus, and offer personalized food and drink recommendations.
• Take accurate orders, noting special requests or dietary needs, and communicate them clearly to the kitchen or bar.
• Serve food and beverages promptly, ensuring quality and presentation meet the highest standards.
• Check in with guests throughout their visit to ensure satisfaction and address any needs.
• Refill drinks and anticipate guest requirements for a seamless, enjoyable experience.
• Maintain in-depth knowledge of the menu, including specials, pairings, and preparation methods.
• Answer guest inquiries about food, beverages, and cocktails with confidence and professionalism.
• Process payments accurately and efficiently, handling both cash and card transactions.
• Collaborate with bartenders, kitchen staff, and team members to ensure smooth operations.
• Set up and break down bar and dining areas, restocking and organizing supplies as needed.
• Keep tables, seating areas, and menus clean and tidy throughout service.
• Respond to guest feedback or concerns promptly and professionally to ensure a positive experience.
• Assist in resetting the dining area for the next service to maintain a welcoming environment.
• Perform other duties as assigned to support overall operations.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.

Your Qualifications Include:

• Previous experience in a food and beverage setting is required, knowledge of alcoholic beverages and service techniques highly, preferred.
• High School Diploma or equivalent, preferred.
• Strong understanding of menu offerings, service etiquette, and guest engagement to deliver exceptional dining experiences.
• Excellent guest service skills with a focus on creating personalized and memorable interactions.
• Basic proficiency with computer systems for order entry and processing.
• Physical ability to stand, stoop, bend, and lift up to 50 pounds repeatedly throughout the shift.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.

Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.