General Manager - Flying V

Loews Hotels & Co; Tucson (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Bereavement leave

Tuition reimbursement

Employee meals

Job summary

Loews Ventana Canyon Resort in Tucson seeks a dynamic General Manager with a proven track record in fine dining and luxury hospitality. The role leads all restaurant operations, drives service excellence, builds high-performing teams, and partners with culinary leadership to deliver an exceptional guest experience.

The ideal candidate combines hands-on leadership with strong financial acumen, strategic menu development, and a commitment to service standards that define Loews’ brand of

Qualifications

• Minimum five years of progressive leadership experience in fine dining, luxury hospitality, or a high-end restaurant environment.
• Proven success leading food and beverage operations and delivering exceptional guest service.
• Demonstrated ability to recruit, develop, and retain high-performing hospitality teams.
• Strong financial acumen, including P&L management, budgeting, forecasting, labor management, and cost control.
• Strong knowledge of wine, spirits, mixology, and high-end service standards.

Responsibilities

• Lead all aspects of restaurant operations, including service, staffing, scheduling, payroll, and guest relations.
• Establish and maintain the highest standards of service, hospitality, and operational excellence.
• Develop and execute strategies to achieve financial objectives, including revenue growth and cost control.
• Recruit, develop, coach, and retain top hospitality talent while fostering accountability and engagement.
• Maintain a strong presence on the restaurant floor, engaging with guests and Team Members to ensure an exceptional dining experience.
• Collaborate with culinary leadership to evolve menus, beverage offerings, and guest experiences.
• Oversee beverage operations, inventory, ordering, and cost management.
• Monitor guest feedback and implement improvements to elevate the guest experience.

Skills

Leadership

Financial acumen

Guest service excellence

Staff development

On-floor presence

Communication

Tools

Restaurant management systems

Microsoft Office

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson’s Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits
• 401(k) & company match Paid Sick Days
• Vacation, and Holidays
• Paid Bereavement
• Paid Pet Bereavement Training & Development opportunities
• career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates
• other discounts, perks & more Complimentary meals in Team Member Café while working Golf discount at The Lodge at Ventana Canyon Community volunteer opportunities

Veterans and military spouses are encouraged to apply.

What You’ll Do:

• Lead all aspects of restaurant operations, including service, staffing, scheduling, payroll, tip administration, training, guest relations, and overall financial performance.
• Establish and maintain the highest standards of service, hospitality, and operational excellence.
• Develop and execute strategies to achieve financial objectives, including revenue growth, profitability, labor management, and cost control.
• Recruit, develop, coach, and retain top hospitality talent while creating a culture of accountability and engagement.
• Maintain a strong presence on the restaurant floor, personally engaging with guests and Team Members and ensuring an exceptional dining experience.
• Build lasting relationships with guests, vendors, community partners, and other key stakeholders to enhance the restaurant’s reputation and success.
• Partner closely with the Executive Chef, culinary leadership, and beverage team to ensure seamless execution and a cohesive food and beverage experience.
• Collaborate with culinary and beverage leaders to continually evolve menus, wine and beverage offerings, service standards, and guest experiences.
• Oversee beverage operations, including monthly beverage inventory, par levels, par checks, ordering, controls, and cost management.
• Monitor guest feedback, identify trends, and implement improvements that continuously elevate the guest experience.
• Ensure compliance with all health, safety, labor, liquor, and company standards and regulations.
• Maintain ownership of the restaurant’s execution for all dinner services, specialty events, and other programming.
• Analyze operational and financial performance and develop action plans to address opportunities and challenges.
• Represent the restaurant and resort professionally within the community and throughout the hospitality industry.

Who You’re Looking For:

The Flying V General Manager is a dynamic and visionary hospitality leader with a proven track record of driving financial performance, delivering exceptional guest experiences, and building high-performing teams in a fine-dining or luxury restaurant environment. This leader possesses a passion for hospitality and a deep understanding of food and beverage operations, with particular expertise in wine, spirits, mixology, service excellence, and culinary trends. The ideal candidate is highly organized, an exceptional communicator, and able to remain calm, composed, and decisive in a fast-paced environment. Most importantly, the Flying V General Manager leads from the floor—building relationships with guests and Team Members while setting the standard for exceptional service and hospitality.

Who You Are:

• Passionate about creating memorable dining experiences and building a strong, engaged team.
• A visible, hands‑on leader who spends the majority of their time on the restaurant floor interacting with guests and Team Members.
• A problem‑solver who proactively identifies opportunities and develops creative solutions in the moment when challenges arise.
• A mentor and coach who inspires Team Members to reach their full potential.
• Detail‑oriented, with a strong appreciation for the finer points of service, ambiance, food, beverage, and guest satisfaction.
• Committed to ongoing training and development, with a relentless focus on maintaining and elevating service standards.
• Forward‑thinking and knowledgeable about emerging food, beverage, and hospitality trends while maintaining the traditions and standards of fine dining.
• Financially savvy and accountable for achieving operational and financial objectives.
• A strong collaborator who builds effective partnerships with culinary, beverage, hotel operations, and other resort leadership.
• Dedicated to fostering a culture of inclusivity, respect, professionalism, teamwork, and excellence.
• Veterans and military spouses are encouraged to apply.

Your Experience Includes:

• Minimum of five years of progressive leadership experience in fine dining, luxury hospitality, or a high-end restaurant environment.
• Proven success leading food and beverage operations and delivering exceptional guest service.
• Demonstrated ability to recruit, develop, and retain high-performing hospitality teams.
• Strong financial acumen, including P&L management, budgeting, forecasting, labor management, and cost control.
• Strong knowledge of wine, spirits, mixology, food and beverage trends, and high‑end service standards.
• Understanding of applicable health, safety, labor, and alcohol regulations.
• Proficiency with restaurant management systems and Microsoft Office Suite.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.

Who You’ll Supervise:

• Front‑of‑house leadership and Team Members, including Restaurant Managers, Supervisors, Servers, Hosts, Bartenders, Bussers, Food Runners, Expeditors, Barbacks, and other front‑of‑house positions.
• Work closely with the Executive Chef, Executive Sous Chef, Chef de Cuisine, and kitchen leadership team to ensure seamless front‑and back‑of‑house collaboration.

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the United States and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco‑friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.