Outlet Manager

Loews Hotels & Co; Arlington (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Hotels & Co is seeking a dynamic Food & Beverage professional to support the Director of Food and Beverage in managing outlets at Live! by Loews Arlington. Lead staffing, scheduling, training and ensure guest satisfaction with a focus on quality and efficiency.

You will supervise service, control costs, and uphold hotel standards while coaching staff to deliver Star Service. Flexible schedule including weekends and holidays is expected in this fast-paced hospitality environment.

Qualifications

• Associate of Science degree or higher in Hospitality or Food Service management.
• Thorough knowledge of all matters related to the proper administration of “up-scale” food service operations.
• Two years management experience in hotel or free standing “quality” food service operation.
• Certification as “Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certification.
• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
• Effective management, leadership, organizational and communication skills.
• Ability to work flexible schedule to include weekends and holidays.

Responsibilities

• Maintains outlet staffing levels to provide for optimal performance.
• Represents the Director of Food and Beverage in his/her absence.
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures.
• Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control.
• Personally supervises outlet activities to ensure quality production/delivery of product/service.
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience.
• Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines.
• Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes.

Skills

Leadership

Staffing

Customer Service

Budgeting

Food Service Management

Communication

Flexible Schedule

Training

Education

AS degree in Hospitality or Food Service Management

Job description

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers’ ballpark and Dallas Cowboys’ Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more

This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner.

Essential Functions and Responsibilities

• Maintains outlet staffing levels so as to provide for optimal performance
• Represents the Director of Food and Beverage in his/her absence
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
• Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
• Personally supervises outlet activities to ensure quality production/delivery of product/service
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
• Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
• Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP’s expected
• Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains employees as needed to ensure superior levels of performance
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
• Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service

Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, Friendly, and helpful to guests, management and fellow employees
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Addresses guests by their names at all times
• Is friendly, sincere, and professional to make guest(s) feel important

Qualifications

• Associate of Science degree or higher in Hospitality or Food Service management
• Thorough knowledge of all matters related to the proper administration of “up-scale” food service operations
• Two years management experience in hotel or free standing “quality” food service operation
• Certification as “Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certification
• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational and communication skills
• Ability to work flexible schedule to include weekends and holidays
• Addresses guests by their names at all times
• Is friendly, sincere, professional to make guest feel important

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.