Director of Organizational Impact & Quality Assurance

LUTHERAN METROPOLITAN MINISTRY; Cleveland (OH); On-site; USD 70,000 - 80,000; Full time

Job summary

Lutheran Metropolitan Ministry in Cleveland seeks a Director of Organizational Impact to establish and maintain performance management systems, evaluate program effectiveness, and support accreditation efforts. You will lead quality improvement initiatives, oversee staff, and work with COA standards to drive impact.

This senior role partners with leadership to align programs with community needs and regulatory requirements, ensuring accountability, and delivering measurable results across the

Qualifications

• Bachelor’s degree required; master preferred in public admin, social work, nonprofit management, or related field.
• Minimum 5 years of compliance, quality assurance, or regulatory oversight in nonprofit/human services.
• Experience with COA or similar accreditation preferred; prior supervisory experience required.

Responsibilities

• Coordinate development of annual program and department work plans and goals.
• Provide guidance on data collection, analysis, and reporting of outcomes.
• Design and implement systems to track program outcomes and effectiveness.
• Lead COA reaccreditation activities and annual accreditation maintenance.
• Ensure compliance with accreditation, licensure, and certification requirements.
• Recruit, hire, and supervise department staff and performance management.

Skills

COA accreditation knowledge

Leadership

Quality improvement

Data analysis

Education

Bachelor’s degree

Master’s degree in Public Administration or related field

Job description

Lutheran Metropolitan Ministry in Cleveland seeks a Director of Organizational Impact to establish and maintain performance management systems, evaluate program effectiveness, and support accreditation efforts. You will lead quality improvement initiatives, oversee staff, and work with COA standards to drive impact.

This senior role partners with leadership to align programs with community needs and regulatory requirements, ensuring accountability, and delivering measurable results across the