Quality & Compliance Operations Lead

Columbus Community Center; Chicago (IL); In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Columbus Community Center seeks an Operations Manager to oversee quality assurance and regulatory compliance across programs. The role coordinates audits, licenses, and improvement initiatives, and supports Directors with operational needs to ensure safe, high-quality services for participants.

This exempt role reports to the CEO, supervises support staff, and collaborates across departments to strengthen service delivery, accountability, and staff training.

Competenze

• Bachelor’s degree in human services, business administration, or related field, or equivalent combination of education and experience.
• At least three years of relevant quality assurance, compliance, human services, or operations management experience.
• Experience with audits, regulatory requirements, and organizational improvement preferred.
• Knowledge of disability services, Medicaid, and licensing requirements preferred.

Mansioni

• Coordinate Columbus’s quality assurance and continuous improvement across all programs.
• Prepare for and coordinate internal and external audits, inspections, and program reviews.
• Manage or assist Directors with certifications, licenses, renewals, and related requirements.
• Identify service and operational concerns, coordinate corrective actions, and verify follow-through.
• Support the review and implementation of policies, procedures, staff training, and organizational systems.
• Review program performance, incidents, and feedback to identify opportunities for improvement.
• Coordinate facilities, fleet, safety, and technology needs with Directors and service providers.
• Manage assigned special projects and assist with organizational changes and improvements.
• Keep the CEO informed of progress, outstanding needs, and significant risks; supervise assigned staff.

Conoscenze

Organization

Problem-solving

Communication

Interpersonal skills

Integrity

Formazione

Bachelor’s degree

3+ years experience

Audits/regulatory knowledge

Electronic records systems

Strumenti

Office software

Descrizione del lavoro

Columbus Community Center seeks an Operations Manager to oversee quality assurance and regulatory compliance across programs. The role coordinates audits, licenses, and improvement initiatives, and supports Directors with operational needs to ensure safe, high-quality services for participants.

This exempt role reports to the CEO, supervises support staff, and collaborates across departments to strengthen service delivery, accountability, and staff training.