Social Enterprise Operations Leader

Lutheran Metropolitan Ministry; Cleveland (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Excellent benefits

Generous PTO

Respectable wages

Job summary

Lutheran Metropolitan Ministry (LMM) in Cleveland, OH, is seeking a Business Operations Manager to drive the financial viability and operational efficiency of its social enterprises—Metro45 Café, Catering and Food Truck—with expansion plans. You will supervise staff, optimize workflows, develop new customers, monitor budgets, and ensure health and safety standards while collaborating with multiple teams.

Ideal candidates bring a bachelor’s degree in a related field and 3–5 years of experience in

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Nonprofit Management, or related field.
• 3–5 years managing a nonprofit, social enterprise, or mission-driven business.
• Strong ability to balance operational performance with mission goals.

Responsibilities

• Oversee day-to-day operations for Metro45 Café, Catering and Food Truck and expanded enterprises.
• Coordinate invoices, billing, and reconciliation with Finance.
• Prepare and monitor budgets; analyze profit and loss against budget.
• Develop marketing plans with Communications; pursue new customers and contracts.
• Train and onboard staff; supervise projects, logistics, and health and safety compliance.
• Cultivate relationships and seek new business opportunities with partners.

Skills

Operations management

Staff supervision

Business development

Contract management

Education

Bachelor's degree in Business Administration, Marketing, Nonprofit Management, or related field

Job description

Lutheran Metropolitan Ministry (LMM) in Cleveland, OH, is seeking a Business Operations Manager to drive the financial viability and operational efficiency of its social enterprises—Metro45 Café, Catering and Food Truck—with expansion plans. You will supervise staff, optimize workflows, develop new customers, monitor budgets, and ensure health and safety standards while collaborating with multiple teams.

Ideal candidates bring a bachelor’s degree in a related field and 3–5 years of experience in