Director of Organizational Impact

LUTHERAN METROPOLITAN MINISTRY; Cleveland (OH); On-site; USD 70,000 - 80,000; Full time

Job summary

Lutheran Metropolitan Ministry in Cleveland seeks a Director of Organizational Impact to establish and maintain performance management systems, evaluate program effectiveness, and support accreditation efforts. You will lead quality improvement initiatives, oversee staff, and work with COA standards to drive impact.

This senior role partners with leadership to align programs with community needs and regulatory requirements, ensuring accountability, and delivering measurable results across the

Qualifications

• Bachelor’s degree required; master preferred in public admin, social work, nonprofit management, or related field.
• Minimum 5 years of compliance, quality assurance, or regulatory oversight in nonprofit/human services.
• Experience with COA or similar accreditation preferred; prior supervisory experience required.

Responsibilities

• Coordinate development of annual program and department work plans and goals.
• Provide guidance on data collection, analysis, and reporting of outcomes.
• Design and implement systems to track program outcomes and effectiveness.
• Lead COA reaccreditation activities and annual accreditation maintenance.
• Ensure compliance with accreditation, licensure, and certification requirements.
• Recruit, hire, and supervise department staff and performance management.

Skills

COA accreditation knowledge

Leadership

Quality improvement

Data analysis

Education

Bachelor’s degree

Master’s degree in Public Administration or related field

Job description

Job Details: Job Location: RSC - Cleveland, OH, Position Type: Full Time, Salary Range: $70000.00 - $80000.00Salary/year, Company Description

A mission-driven organization, LMM has a 56-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability, self-sufficiency, and well-being. Serving Northeast Ohio, we help people obtain job skills and employment, locate safe and stable housing, access supportive services, and overcome barriers to secure second chances in the community.

Position Summary

The Director of Organizational Impact is responsible for establishing, implementing, and maintaining performance and quality management systems to support the evaluation of the organization’s effectiveness and impact of programs and limited administrative functions. The Director evaluates and supports alignment with best practice established by the Council on Accreditation (COA), manages quality improvement and compliance activities, and reports on performance metrics to leadership, the governing body, and external stakeholders. The position is supported by a quality improvement coordinator, and works collaboratively across internal and external stakeholders, to foster a culture of performance excellence.

Some of the duties include:

• Coordinate the development of annual program and department work plans and goal setting, incorporating agency strategic priorities, contractual or regulatory requirements, and quality benchmarks
• Serve as a resource for senior leadership, to provide guidance on designing, implementing, analyzing and reporting on data and outcomes that demonstrate meaningful impact
• Design and implement systems to track, measure, and analyze program outcomes and effectiveness
• Provide leadership to and monitor the effectiveness of cross-organizational PQI efforts, including committees focused on data excellence, service ethics, and health, safety and wellbeing
• Lead COA re-accreditation activities (4-year cycle) and annual maintenance of accreditation
• Serve as subject matter expert on COA accreditation through a working knowledge of all standards
• Provide ongoing evaluation of best practice implementation related to COA standards in each program or core service area
• Develop, implement, and regularly update policies and procedures to ensure compliance with accreditation, licensure, and certification requirements
• Recruit, hire, and supervise department staff partner; including performance management, and professional development

Qualifications

Our ideal candidate possesses Bachelor’s degree required; Master’s degree in Public Administration, Social Work, Nonprofit Management, or related field preferred. A minimum of 5 years of compliance, quality assurance, or regulatory oversight experience in a nonprofit or human services setting. Experience with COA or similar accreditation process is strongly preferred. Prior supervisory experience required.

LMM is an Equal Opportunity Employer, that recognizes the value of having staff who reflect different life experiences and backgrounds.

We offer excellent benefits, generous PTO and respectable wages.