Director of Operations - State Farm Agent Team Member

Misty Stathos - State Farm Agent; Lexington (SC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

Misty Stathos - State Farm Agent is seeking a Director of Operations to run the day-to-day in a fast-moving State Farm agency. You will lead the team, tighten processes, and ensure compliant, client-focused service while supporting growth and retention goals.

You will manage daily operations, oversee administration, and partner with the owner on strategic initiatives to boost performance and outcomes for clients and the agency.

Qualifications

• Leadership experience in business or office management.
• Excellent communication and problem-solving skills.
• Strong attention to detail and follow-through.
• Ability to obtain state insurance licenses.

Responsibilities

• Lead daily operations, guide team workflow and performance.
• Oversee administrative and compliance procedures and renewals.
• Track progress toward business objectives and improve processes.
• Collaborate with the agent to implement strategic initiatives and drive growth.

Skills

Leadership experience

Excellent communication

Problem-solving

Attention to detail

State insurance licenses

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary

You May Be a Great Fit as a Director of Operations at Misty Stathos - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re detail-oriented, especially when handling sensitive information or important matters.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident customer decisions that truly help customers.

Location Address: Lexington, SC 29072

At Misty Stathos - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

A Director of Operations leads business operations, coordinates team performance, and enhances overall efficiency. The role requires strong leadership and a proactive approach to office management.

Key Responsibilities

• Lead daily operations and guide team workflow.
• Oversee administrative and compliance procedures.
• Track progress toward established business objectives.
• Collaborate with the agent to implement strategic initiatives.
• Promote a positive and customer-focused environment.

Qualifications

• Leadership experience in business or office management.
• Excellent communication and problem-solving skills.
• Strong attention to detail and follow-through.
• Ability to obtain state insurance licenses.

As Director of Operations for Misty Stathos - State Farm Agent, you run the day-to-day of a fast-moving State Farm agency and help the owner scale results. You lead the team, tighten processes, keep the agency compliant, and make sure every client gets fast, accurate help. You’ll own production rhythm, service standards, and the systems that drive retention and growth.

Responsibilities

People and Leadership

• Recruit, hire, and onboard team members in sales and service roles
• Set clear goals, run 1:1s, coach to metrics, and manage schedules
• Build a positive, accountable culture focused on client outcomes

Sales Enablement and Growth

• Run the weekly production cadence and pipeline reviews
• Improve quote quality, follow-up, and close rates across P&C, Life, and Health
• Partner with the owner on campaigns, referrals, reviews, and local events

Client Experience and Retention

• Set service SLAs for calls, emails, and chats
• Oversee renewals, coverage reviews, cross-sell, and claims triage
• Track NPS or review scores and resolve escalations

Operations and Process

• Document and improve SOPs for quoting, underwriting submissions, endorsements, billing, and renewals
• Manage task queues, quality checks, and workload balancing
• Keep data clean across CRM, phones, and e-sign tools