Director of Customer Service - State Farm Agent Team Member

Sallie McGinnis - State Farm Agent; LaFayette (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Sallie McGinnis State Farm Agency in LaFayette, GA is seeking a Director of Customer Service to lead the customer experience and oversee service operations. You will coach a frontline team to ensure high-quality service and member satisfaction.

The role emphasizes people leadership, process improvement, and adherence to licensing requirements to protect clients and help the community.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Skills

Leadership experience

Communication

Time management

State licensing

Job description

Benefits:

• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

You May Be a Great Fit as a Director of Customer Service at Sallie McGinnis - State Farm Agent if:

• You're the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You're a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You're compassionate under pressure and can guide someone through your worst day with clarity and empathy.

Location Address:

502 North Main St., LaFayette, GA 30728

At Sallie McGinnis State Farm Agency, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities

• Lead and manage daily customer service operations.
• Train and support team members to achieve service standards.
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• Leadership or supervisory experience preferred.
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.