Director of Operations - State Farm Agent Team Member

Ryangoolsby; Hoover (AL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Job summary

Ryangoolsby is seeking a Director of Operations in Hoover & Vestavia Hills, AL to lead daily operations, ensuring client-focused initiatives and team engagement. The role involves overseeing administrative procedures, tracking business objectives, and collaborating strategically to foster growth. Candidates should have leadership experience and excellent communication skills. A salary range of $52,000 to $70,000 per year reflects the commitment to community service and operational excellence within the agency's framework.

Qualifications

• Leadership experience in business environments is essential.
• Excellent communication and problem-solving skills are necessary.
• Attention to detail is critical when managing sensitive information.

Responsibilities

• Lead daily operations and guide team workflow.
• Oversee administrative and compliance procedures.
• Track progress toward established business objectives.
• Collaborate with the agent to implement strategic initiatives.

Skills

Leadership experience in business or office management

Excellent communication and problem-solving skills

Strong attention to detail and follow-through

Ability to obtain state insurance licenses

Job description

Director of Operations - State Farm Agent Team Member

Full Time in Hoover & Vestavia Hills, AL

• 401(k) matching
• Bonus based on performance
• Paid time off

You May Be a Great Fit as a Director of Operations at Ryan Goolsby - State Farm Agent if

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re detail-oriented, especially when handling sensitive information or important claims.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident buying decisions that truly help customers.

Location Address 2807 Wisteria Dr, Hoover, AL 35216

At Ryan Goolsby Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Key Responsibilities

• Lead daily operations and guide team workflow.
• Oversee administrative and compliance procedures.
• Track progress toward established business objectives.
• Collaborate with the agent to implement strategic initiatives.
• Promote a positive and customer-focused environment.

Qualifications

• Leadership experience in business or office management.
• Excellent communication and problem-solving skills.
• Strong attention to detail and follow-through.
• Ability to obtain state insurance licenses.

People and Leadership

• Recruit, hire, and onboard team members in sales and service roles.
• Set clear goals, run 1:1s, coach to metrics, and manage schedules.
• Build a positive, accountable culture focused on client outcomes.

Sales Enablement and Growth

• Run the weekly production cadence and pipeline reviews.
• Improve quote quality, follow-up, and close rates across P&C, Life, and Health.
• Partner with the owner on campaigns, referrals, reviews, and local events.

Client Experience and Retention

• Set service SLAs for calls, emails, and chats.
• Oversee renewals, coverage reviews, cross-sell, and claims triage.
• Track NPS or review scores and resolve escalations.

Operations and Process

• Document and improve SOPs for quoting, underwriting submissions, endorsements, billing, and renewals.
• Manage task queues, quality checks, and workload balancing.
• Keep data clean across CRM, phones, and e-sign tools.

Compensation: $52,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.