Director of Operations: Scale, Integration & Growth

JM Test Systems, LLC.; Baton Rouge (LA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with employer contribution

Paid time off and company holidays

401(k) retirement plan with company-m​

Company-paid life insurance

Supplemental insurance policies

Training and development opportunities

Opportunities for continued growth

Job summary

JM Test Systems is seeking a Director of Operations to unify our multi-location operations across the United States. You will restructure, standardize, and scale processes, integrate acquisitions, and build a foundation for profitable growth while focusing on customer satisfaction and safety.

In this senior role, you will partner with senior leadership to sharpen pricing, expand service offerings, and implement the technology and teams needed to operate efficiently and safely across labs, rental

Qualifications

• MBA or a similar advanced degree in business or a related field.
• Proven experience leading operations across multiple locations with accountability for P&L, EBITDA, and revenue results.
• Track record of standardizing and scaling a growing multi-location business, including integrating acquisitions.
• Strong business and financial insight, with the ability to use data and market trends to guide pricing, service offerings, and strategy.
• Track record of improving efficiency, turnaround times, and customer satisfaction through process and technology.
• Excellent communication and relationship-building skills with customers, leaders, and teams at every level.
• Preferred: Experience in rental, calibration, testing, or industrial services.

Responsibilities

• Standardize for scale. Restructure operations across our locations to create consistent processes, structures, and standards that support continued growth.
• Integrate acquisitions. Lead the operational integration of newly acquired businesses, bringing their people, processes, and systems into the JM Test Systems way of working.
• Drive financial performance. Deliver EBITDA and revenue to plan across all locations through smart pricing, expanded service offerings, sales strategies, and cost control.
• Grow market share. Work with the CRO and Director of Marketing on digital strategy, new market segments, product category management, strategic partnerships, and brand visibility.
• Delight customers. Improve customer satisfaction and loyalty through regular surveys, feedback, faster turnaround, and prompt issue resolution.
• Make operations more efficient. Streamline processes, automate tasks, implement technology, and optimize resources to improve order fulfillment and calibration and repair turnaround times.
• Lead a safety-first culture. Ensure every location meets safety programs, audits, and inspections, and stays compliant with industry regulations and company policies.
• Build high-performing teams. Set clear goals, coach and develop leaders, recognize performance, and improve engagement and retention across the network.

Skills

Multi-location leadership

P&L ownership

Data-driven pricing

Communication skills

Team development

Process improvement

Education

MBA or related advanced degree

Job description

JM Test Systems is seeking a Director of Operations to unify our multi-location operations across the United States. You will restructure, standardize, and scale processes, integrate acquisitions, and build a foundation for profitable growth while focusing on customer satisfaction and safety.

In this senior role, you will partner with senior leadership to sharpen pricing, expand service offerings, and implement the technology and teams needed to operate efficiently and safely across labs, rental