Director of Operations: Scale & Compliance Leader

ICBD Holdings, LLC.; Braintree (MA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

21 paid days off

FSA and HSA options

Medical, dental, vision, long-term/dis

Life insurance

401(k) with employer match

Job summary

ABA Centers of America in Massachusetts is seeking a Director of Operations to lead the daily clinic activities, drive growth initiatives, and ensure efficient operations across multiple sites. You will monitor processes, support clinical teams, and maintain strong relationships with families and referral sources.

The role requires a strategic thinker with robust financial and compliance oversight, capable of building scalable systems and ensuring quality care across the organization.

Qualifications

• Bachelor’s Degree or higher strongly preferred.
• 5+ years of experience in the Behavioral Health Industry preferred.
• Knowledge of Accounting and Finance.
• Knowledge of EMR/EHR and proper documentation.
• Strong planning skills.
• Leadership Experience.

Responsibilities

• Provide day-to-day leadership and management that mirrors the company's adopted mission and core values.
• Collaborate with leadership on the development, communication, and implementation of effective growth strategies and processes.
• Motivate and lead a high-performance clinical team.
• Act as lead client-care officer through direct contact with every client and stakeholder.
• Ensure proper training for team members.
• Verify adherence to the timely documentation process.
• Work with leadership to ensure compliance with accrediting and licensing bodies.
• Work alongside management to ensure company finances are in order, including approval of all department expenses and budgets.
• Oversee and manage the safety of employees and clients.
• Conduct tours of the facility as needed.
• Stay in communication with referral sources and families.
• Collaborate with leadership on compliance and quality assurance projects.
• Maintain weekly, monthly, and quarterly reports.
• Work with the clinical team to facilitate crisis intervention.
• Ensure adherence to medication policy and procedure.
• Work to reduce and minimize missed client services.

Skills

Leadership

Financial acumen

Strategic planning

EMR/EHR knowledge

Education

Bachelor’s Degree or higher

Job description

ABA Centers of America in Massachusetts is seeking a Director of Operations to lead the daily clinic activities, drive growth initiatives, and ensure efficient operations across multiple sites. You will monitor processes, support clinical teams, and maintain strong relationships with families and referral sources.

The role requires a strategic thinker with robust financial and compliance oversight, capable of building scalable systems and ensuring quality care across the organization.