Remote Process Manager, Ops Strategy & Optimization

BCD Travel; United States; Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Flexible hours and remote work

Career growth opportunities

Travel tech innovation

Generous vacation days

Wellbeing tools

Perks & discounts

Inclusive culture

Work From Anywhere 60 days

Job summary

BCD Travel is seeking a Process Manager, Operations Strategy & Optimization (Remote) to shape service delivery across the organization and drive continuous improvement using data and cross-functional partnerships.

You will partner with Operations, Technology, Product, Implementation, Training and Leadership to design scalable processes, enable operational readiness, and deliver measurable outcomes for customers.

Qualifications

• Prior corporate travel experience
• Experience in operations, process improvement, project management, consulting, or program management
• Experience designing and documenting requirements, processes, workflows, and scope of services
• Knowledge of GDS Amadeus
• Strong analytical and problem-solving capabilities
• Experience supporting cross-functional initiatives
• Excellent communication, facilitation, and presentation skills

Responsibilities

• Conduct discovery sessions to identify business requirements and design processes that align with business objectives and best practices
• Partner with operations to identify servicing needs, operational challenges, and improvement opportunities
• Provide recommendations and future-state solutions that align operational capabilities with business needs
• Drive initiatives that improve operational efficiency, service consistency, quality, and customer outcomes
• Support the successful implementation of new technologies, operational initiatives, and service model changes
• Partner with Product and Technology teams to support operational readiness for technology initiatives
• Support testing, adoption planning, communication, training support, and post-implementation stabilization activities
• Assist with organizational change initiatives, transformation efforts, and operational improvement programs

Skills

Operations strategy

Process improvement

Project management

Consulting

Program management

Requirements design

GDS Amadeus

Analytical skills

Cross-functional work

Communication skills

Job description

BCD Travel is seeking a Process Manager, Operations Strategy & Optimization (Remote) to shape service delivery across the organization and drive continuous improvement using data and cross-functional partnerships.

You will partner with Operations, Technology, Product, Implementation, Training and Leadership to design scalable processes, enable operational readiness, and deliver measurable outcomes for customers.