Director, Client Operations — Strategy & Optimization Lead

Adelphi Group; New York (NY); On-site; USD 150,000 - 160,000; Full time

Job summary

Omnicom Media in New York seeks a Director of Client Operations to lead and optimize the delivery of client reporting, reconciliation, and payment support. This role partners with senior operations leadership to drive priorities and scalable processes across Strategy, Investment, Operations, and Finance.

The incumbent will build a high-performing team, oversee complex operational deliverables, and champion continuous improvement while ensuring timely, accurate service delivery in a primarily

Responsibilities

• Partner with the SVP, Business Operations to define and execute the strategic priorities of the Client Operations function.
• Lead and develop the Client Operations team, establishing clear priorities, goals, and performance expectations.
• Oversee the delivery of client savings reporting, reconciliation activities, payment support, and other operational services.
• Build strong partnerships with Client Strategy, Investment, Operations, Client Finance, and agency leadership to improve cross-functional collaboration and execution.
• Identify operational risks, resolve complex issues, and drive alignment across multiple stakeholders.
• Develop and implement scalable processes, governance frameworks, and performance metrics that improve operational effectiveness.
• Champion continuous improvement initiatives, including process optimization, automation, and standardization.
• Monitor workload, resource capacity, and business priorities to ensure timely and accurate delivery of operational commitments.
• Provide leadership on strategic initiatives and organizational change that enhance the effectiveness of the Client Operations function.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

Job description

Omnicom Media in New York seeks a Director of Client Operations to lead and optimize the delivery of client reporting, reconciliation, and payment support. This role partners with senior operations leadership to drive priorities and scalable processes across Strategy, Investment, Operations, and Finance.

The incumbent will build a high-performing team, oversee complex operational deliverables, and champion continuous improvement while ensuring timely, accurate service delivery in a primarily