Director of Operations & People Experience

HOA Talent; Washington; Hybrid; USD 110,000 - 120,000; Full time

Job summary

HOA Talent in Washington DC is seeking an experienced HOA/COA Director of Operations to own the employee lifecycle and the company’s brand. You will oversee hiring, onboarding, offboarding, PTO administration on the HR side, plus website, community outreach, and new business support on the marketing side.

You will work directly with managers across teams to keep coverage, morale, and retention strong, recruit and retain talent, draft PIPs and warnings, develop SOPs, and manage the company

Qualifications

• 5+ years of HR generalist experience, including onboarding, offboarding, and employee relations.
• Experience administering PTO, COBRA, 401k, and health benefits.
• I-9 and new hire compliance knowledge.
• Experience drafting PIPs, warnings, and position descriptions.
• Experience with Monday.com, Microsoft Teams, and Zoom.
• Marketing experience: website content, proposals, or event planning.
• Strong written and verbal English communication.

Responsibilities

• Run onboarding and offboarding end to end: paperwork, background checks, I-9, system access, benefits termination, and COBRA.
• Administer the PTO system, including weekly PTO reporting and manager backup coverage for planned and unscheduled leave.
• Recruit and retain talent: post jobs, screen resumes, schedule interviews, and maintain position descriptions.
• Draft and deliver performance improvement plans and written and verbal warnings as the company's neutral liaison.
• Develop SOPs and retention practices that improve employee performance and tenure.
• Manage the company website: employee bios, photos, managed property list, and departure updates.
• Support new business with leads, proposals, and pitches.
• Plan community outreach (board round tables, board trainings, association grants), the volunteer program, and employee morale events.

Skills

HR generalist

Onboarding

Offboarding

Employee relations

English communication

Tools

Monday.com

Microsoft Teams

Zoom

Job description

HOA Talent in Washington DC is seeking an experienced HOA/COA Director of Operations to own the employee lifecycle and the company’s brand. You will oversee hiring, onboarding, offboarding, PTO administration on the HR side, plus website, community outreach, and new business support on the marketing side.

You will work directly with managers across teams to keep coverage, morale, and retention strong, recruit and retain talent, draft PIPs and warnings, develop SOPs, and manage the company