Director of People & Operations

A Hiring Company; Baltimore (MD); On-site; USD 85,000 - 95,000; Full time

Job summary

An esteemed organization in Baltimore, MD seeks a Director of People & Operations to oversee HR and administrative functions. The successful candidate will lead HR strategies, ensure a diverse and inclusive environment, and manage operational compliance. Responsibilities include developing HR policies, enhancing leadership capabilities, and overseeing facilities management. The position offers a yearly salary between $85,000 and $95,000 and a full-time employment contract.

Responsibilities

• Lead organizational people strategy aligned with mission and growth plans.
• Oversee HR operations including employee relations and benefits administration.
• Develop leadership capability and strengthen accountability across the organization.
• Manage administrative processes to ensure efficiency and compliance.

Skills

Organizational people strategy

HR policy development

Employee relations

Performance management

Team leadership

Job description

Director of People & Operations

The Director of People & Operations is responsible for overseeing the organization’s Human Resources, administrative operations, including facilities management, and organizational systems. This role ensures the organization has the people, systems, and processes needed to operate effectively, scale sustainably, and support a healthy, inclusive, and high-performing workplace. The Director manages a team of six and partners closely with the Executive Director and Leadership Team to strengthen leadership capability, build successor readiness, and enable executive capacity for strategic priorities.

Essential Duties and Responsibilities

The essential functions include but are not limited to the following:

Human Resources

• Lead organizational people strategy aligned with mission, values, and long‑term growth plans
• Develop and implement HR initiatives and policies that promote a healthy, diverse, and inclusive work environment.
• Oversee HR operations including employee relations, performance management, payroll coordination, benefits administration, and workers’ compensation.
• Lead, review and update HR policies and procedures, including hiring, compensation, benefits, and performance management in accordance with applicable federal/state laws.
• Develop leadership and manager capability across the organization, strengthening accountability and succession readiness.
• Partner with leaders to support hiring, onboarding, development, and retention.
• Serve as a trusted advisor to managers on employee relations, performance, and organizational effectiveness.
• Oversee and support staff responsible for HR administration and office operations, including recruitment coordination, employee record management, benefits support, payroll coordination, and day‑to‑day office operations.
• Manage and improve administrative processes to ensure organizational efficiency and compliance.
• Serve as the primary point of contact for contracts, vendor relationships, and administrative policies.
• Oversee organizational compliance, risk management, and employment‑related legal requirements.
• Maintain and build trusted relationships with internal teams and external partners.

Facilities and Operations

• Oversee facilities team for all office locations, including security and maintenance.
• Lead cross‑functional teams along with organizational leadership to establish long‑term business goals and operational plans.
• Oversee technology strategy and resources to ensure smooth operations.
• Support infrastructure planning for organizational growth and multi‑site operations.
• Implement policies and practices that foster transparency, accountability, and a positive work environment.

Leadership & Organizational Development

• Strengthen leadership effectiveness and support learning team members through coaching, systems‑building, and clarity of roles.
• Identify leadership gaps and develop emerging leaders and successors through a robust training and development strategy.
• Build organizational capacity through that enables the Executive Director and leadership team members to focus on strategy, partnerships, and external leadership.

Compensation Details

85,000-95,000 Yearly Salary

Seniority Level

• Director

Employment Type

• Full‑time

Job Function

Human Resources

Industries

Business Content

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