Director of People, Brand & Operations

HOA Talent; Washington (District of Columbia); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage (medical, dental,

401k

Paid holidays and PTO

Job summary

HOA Talent in Washington DC is seeking a Director of Operations to own the employee lifecycle and brand. The role blends HR with marketing support, working with managers to maintain coverage, morale, and retention across teams.

You’ll lead onboarding, offboarding, PTO administration, and compliance, while also overseeing website content, community outreach, and proposals for new business. This position is hybrid in DC and requires strong verbal and written English skills.

Qualifications

• 5+ years of HR generalist experience including onboarding and offboarding
• Experience administering PTO, COBRA, 401k, and health benefits
• I-9 and new hire compliance knowledge
• Experience drafting PIPs, warnings, and position descriptions
• Experience with Monday.com, Microsoft Teams, and Zoom
• Marketing experience: website content, proposals, or event planning
• Strong written and verbal English communication

Responsibilities

• Run onboarding and offboarding end to end: paperwork, background checks, I-9, system access, benefits termination, COBRA
• Administer the PTO system with weekly reporting and manager coverage
• Recruit and retain talent: post jobs, screen resumes, schedule interviews, maintain descriptions
• Draft and deliver performance improvement plans and warnings as neutral liaison
• Develop SOPs and retention practices to improve performance and tenure
• Manage the company website: employee bios, photos, and updates
• Support new business with leads, proposals, and pitches
• Plan community outreach and employee morale events

Skills

HR generalist

Onboarding

PTO & benefits

I-9 compliance

PIP drafting

Position descriptions

Monday.com

Microsoft Teams

Zoom

Marketing content

English communication

Tools

Monday.com

Microsoft Teams

Zoom

Job description

HOA Talent in Washington DC is seeking a Director of Operations to own the employee lifecycle and brand. The role blends HR with marketing support, working with managers to maintain coverage, morale, and retention across teams.

You’ll lead onboarding, offboarding, PTO administration, and compliance, while also overseeing website content, community outreach, and proposals for new business. This position is hybrid in DC and requires strong verbal and written English skills.