Director of Operations, NA Workplace Experience

Rapport Guest Services; New York (NY); On-site; USD 145,000 - 165,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services is seeking a Director of Operations – North America Workplace Experience & Hospitality to lead the North America portfolio of 100+ associates, overseeing Welcome & Reception, Meeting & Events, Workplace Ambassadors, and Front-of-House Services across client portfolios.

This on-site role serves as a strategic operational partner to client leadership, translating hospitality vision into elevated experiences while maintaining financial discipline, strong client relationships,

Job description

Rapport Guest Services is seeking a Director of Operations – North America Workplace Experience & Hospitality to lead the North America portfolio of 100+ associates, overseeing Welcome & Reception, Meeting & Events, Workplace Ambassadors, and Front-of-House Services across client portfolios.

This on-site role serves as a strategic operational partner to client leadership, translating hospitality vision into elevated experiences while maintaining financial discipline, strong client relationships,