Director of Operations - Multi-Location Scheduling & Quality

Coastal Linings; Wilmington (NC); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

None

Job summary

Coastal Linings in Wilmington, NC seeks an experienced Director of Operations to oversee daily operations at Wilmington and Greenville locations. This hands-on role ensures schedules, quality, and profitability, with accountability across teams and a focus on scalable processes.

Reporting to the Owner/President, the Director will lead Team Leads, optimize workflow, manage inventory, and partner with sales to deliver projects on time and to standard.

Qualifications

• 5+ years of operations, service, production, automotive, fleet, dealership, manufacturing or similar management experience.
• Experience directly managing employees and frontline supervisors.
• Strong scheduling and workflow-management skills.
• Experience holding employees accountable while maintaining a positive workplace.
• Strong organizational and problem-solving abilities.
• Working knowledge of inventory, purchasing, labor management and quality control.
• Ability to move between office and shop floor.
• Strong computer and business-management skills.
• Experience managing multiple locations preferred.
• Automotive accessory or vehicle upfitting experience helpful but not required.

Responsibilities

• Oversee daily operations of Wilmington and Greenville facilities.
• Manage workflow, scheduling, production capacity, and job prioritization across both locations.
• Ensure jobs move from sale → parts → scheduling → installation → QC → delivery.
• Identify bottlenecks and implement solutions.
• Balance workload and resources between locations when necessary.
• Directly manage and develop Wilmington and Greenville Team Leads.
• Establish expectations and accountability for technicians and shop personnel.
• Conduct regular operational meetings with Team Leads.
• Assist with recruiting, onboarding, training, and performance management.
• Build a culture of urgency, accountability, teamwork, and quality.
• Maintain efficient shop schedules and maximize bay/technician capacity.
• Coordinate larger commercial and fleet installations.
• Ensure jobs are staffed and parts available before production.
• Reduce downtime and scheduling delays.
• Track estimated versus actual installation hours.
• Establish and enforce consistent installation and QC standards.
• Ensure completed vehicles are inspected before delivery.
• Address installation problems, comebacks, and warranty issues quickly.
• Identify recurring issues and implement preventive processes.
• Maintain inventory levels for commonly used products and materials.
• Improve receiving, inventory control, and parts organization.
• Work with vendors to resolve shortages and delivery issues.
• Reduce lost/damaged/incorrectly ordered/obsolete inventory.
• Monitor labor efficiency, productivity, overtime, material usage, and costs.
• Develop and track operational KPIs and provide weekly performance view.
• Develop documented processes and SOPs to scale Coastal Linings.
• Standardize procedures between Wilmington and Greenville.

Skills

Team leadership

Scheduling

Problem solving

Inventory management

Multi-location management

Communication

Vendor relations

Recruitment/Onboarding

Job description

Coastal Linings in Wilmington, NC seeks an experienced Director of Operations to oversee daily operations at Wilmington and Greenville locations. This hands-on role ensures schedules, quality, and profitability, with accountability across teams and a focus on scalable processes.

Reporting to the Owner/President, the Director will lead Team Leads, optimize workflow, manage inventory, and partner with sales to deliver projects on time and to standard.