Director of Operations - Millwork

Cogentanalytics; Atlanta (GA); On-site; USD 140,000 - 170,000; Full time

Job summary

Cogentanalytics seeks an experienced operations leader to oversee multiple sites (GA and NC) and drive staffing, development, and accountability across manufacturing, CAD, purchasing, logistics, and field installation.

You will run the weekly cadence, enforce handoff standards, validate capacity before commitments, and manage inter-site logistics to protect margin and on-time delivery. Strong safety leadership and cost control are essential.

Qualifications

• 7–10 years of operations leadership in custom manufacturing or related field.
• Experience managing managers across multiple locations.
• Strong knowledge of job costing, labor burden, and margin by job.
• Proven track record improving safety, quality, and on-time delivery.

Responsibilities

• Direct daily operations across multiple sites, including engineering, production, purchasing, logistics, and field installation.
• Run weekly operating cadence: production meetings, shop huddles, KPI reviews.
• Enforce handoff standards with drawings, orders, and site readiness before shop release.
• Validate capacity and delivery commitments prior to finalizing sales.
• Own production schedule and inter-site logistics including freight and warehouse throughput.
• Hold department leaders accountable to KPIs and performance reviews.
• Drive rework below 10% through root-cause tracking and training.
• Lead the safety program with policy, incident reporting, and OSHA-aligned practices.
• Manage labor productivity as a percentage of sales.
• Develop the operations bench with cross-training and succession planning.

Skills

Operations leadership

Multi-site management

Staffing & succession

Safety & OSHA compliance

Production scheduling

Cost control

KPI tracking & reporting

Process improvement

Tools

CAD

Job description

Role Summary

Directs every operating department in each market: supervision, all manufacturing cells, warehouse, maintenance, the rail and stair installation crews, and the scheduling, drawing release, and materials functions that feed them. Owns both teams: staffing, development, accountability, and succession. Runs GA and NC to one operating standard and reports to the Chief Executive Officer as the single point of accountability for safety, quality, on-time delivery, cost performance, and margin protection company-wide.

• Own daily operational performance across both locations: engineering/CAD, production, scheduling, purchasing, logistics, and field installation.
• Run the weekly operating cadence - production meetings, daily shop huddles, KPI reviews - and report results to the CEO.
• Enforce the sales-to-production handoff standard: complete stair sheets, drawings, signed orders, and confirmed site readiness before any job releases to the shop.
• Validate all capacity and delivery commitments before Sales finalizes them; no unvalidated promises to customers.
• Own the production schedule and inter-site logistics between Atlanta and North Carolina, including freight planning and warehouse throughput.
• Hold department leaders (Shop Manager, Operations Supervisor, CAD, Purchasing) accountable to signed roles & responsibilities, KPIs, and performance reviews.
• Drive rework below 10% through root-cause tracking, CAD revision control, and position-specific training.
• Lead the safety program: written policy, incident reporting, OSHA-aligned practices, and weekly toolbox talks at both shops.
• Manage labor productivity to the 85% loading standard and control direct-labor cost as a percentage of sales.
• Develop the operations bench: cross-training, coverage plans for key roles, and succession-ready supervisors.

• 7-10 years of operations leadership in custom manufacturing, millwork, building products, or a related make-to-order trade, including at least 3 years managing managers.
• Proven multi-site experience running production and field/installation teams across more than one location.
• Working command of manufacturing financials: job costing, labor burden, gross margin by job, and scheduling to capacity.
• Track record installing structure into a low-structure environment: SOPs, KPIs, production scheduling, and performance accountability.
• Direct experience owning safety and OSHA compliance in a shop and field environment.
• Demonstrated ability to hold tenured, loyal employees accountable while retaining them.