Director of Operations — Lead People, Systems & Excellence

Workstream; Mesa (AZ); On-site; USD 58,000 - 83,000; Full time

Benefits offered by this job

Competitive Pay

Bonuses

PTO

Sick Leave

Leadership Development

Job summary

Chick-fil-A Mesa Riverview in Mesa, AZ seeks a Director of Operations to lead and develop leaders, refine systems, and drive overall restaurant performance. This full-time role emphasizes servant leadership, accountability, and building a high-performing culture while ensuring guest satisfaction.

You will oversee daily operations, manage labor and food costs, analyze metrics, and partner with owner/operators to execute strategies.

Qualifications

• Proven leadership experience in restaurant or operations management (Chick-fil-A experience preferred).
• Strong ability to lead, train, and develop others.
• Excellent organizational, problem-solving, and communication skills.

Responsibilities

• Lead, coach, and mentor department leaders and team members.
• Create a culture of accountability, growth, and excellence.
• Identify and develop future leaders within the organization.
• Model Chick-fil-A’s values through servant leadership and teamwork.
• Develop and refine operational systems to ensure consistency and efficiency.
• Analyze workflows and performance metrics to identify opportunities for improvement.
• Maintain high standards for food safety, cleanliness, and brand compliance.
• Implement sustainable systems that support long-term operational success.
• Oversee daily operations to ensure outstanding guest experiences.
• Partner with leaders to achieve key performance goals in service, quality, and speed.
• Lead problem-solving initiatives and continuous improvement efforts.
• Support and reinforce Chick-fil-A’s brand reputation for excellence.
• Collaborate with the Owner/Operator to develop and execute operational strategies.
• Manage labor, food cost, and productivity to achieve business objectives.
• Use data to drive decision-making and optimize performance.

Skills

Leadership

Operations management

Team development

Problem-solving

Communication

Organizational skills

Job description

Chick-fil-A Mesa Riverview in Mesa, AZ seeks a Director of Operations to lead and develop leaders, refine systems, and drive overall restaurant performance. This full-time role emphasizes servant leadership, accountability, and building a high-performing culture while ensuring guest satisfaction.

You will oversee daily operations, manage labor and food costs, analyze metrics, and partner with owner/operators to execute strategies.