Director of Operations: Growth, Teams & Compliance

Apploi; Wilkes-Barre (Luzerne County); Vor Ort; USD 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Performance-Based Bonus Opportunities

Health & Dental Insurance

Paid Time Off

Professional Development & Leadership

Supportive Leadership Team

Zusammenfassung

CareBuilders at Home in Kingston/Wilkes-Barre is seeking a Director of Operations who leads teams, drives growth, and delivers high-quality in-home care. You’ll own the Kingston office, recruit and coach staff, and implement processes that boost efficiency and client satisfaction.

Focus on regulatory compliance with Pennsylvania Department of Health standards, maintain survey readiness, and build strong relationships with clients, caregivers, and referral partners to expand market presence

Qualifikationen

• 3+ years of leadership in home care, home health, hospice, healthcare, senior living, or service-based business.
• Proven ability to lead teams, improve operations, and deliver measurable results.
• Strong understanding of staffing, scheduling, recruiting, and employee development.
• Experience with regulatory compliance and quality assurance.
• Business-minded with the ability to drive growth, manage performance, and improve profitability.
• Strong communication, problem-solving, and decision-making skills.
• Self-motivated, organized, and comfortable working in a fast-paced, results-driven environment.
• Pennsylvania non-medical home care and Department of Health compliance experience strongly preferred.

Aufgaben

• Handle daily operations including scheduling, staffing, recruiting, and service delivery.
• Lead, coach, and develop office staff with accountability and urgency.
• Set clear expectations, measure performance, and ensure results.
• Identify challenges, solve problems, and improve operational efficiency.
• Own office performance including referrals, admissions, revenue, client retention, and profitability.
• Build relationships with clients, caregivers, and referral partners.
• Drive timely referral follow-up, admissions, and new client starts.
• Identify opportunities to expand services and grow market presence.
• Create a growth-minded culture where every team member contributes to success.

Kenntnisse

Leadership experience in home care/HC

Operations improvement

Staffing & scheduling

Regulatory compliance

Growth & profitability

Communication & problem-solving

Self-motivated & organized

PA health regulations familiarity

Jobbeschreibung

CareBuilders at Home in Kingston/Wilkes-Barre is seeking a Director of Operations who leads teams, drives growth, and delivers high-quality in-home care. You’ll own the Kingston office, recruit and coach staff, and implement processes that boost efficiency and client satisfaction.

Focus on regulatory compliance with Pennsylvania Department of Health standards, maintain survey readiness, and build strong relationships with clients, caregivers, and referral partners to expand market presence