Director of Operations — Fast-Casual Leader (Dallas)

Chick-fil-A; Terrell (TX); On-site; USD 90,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid time off

Employee meals and discounts

Direct influence on decisions and work

Job summary

Chick-fil-A in Dallas, Texas seeks a Director of Operations to lead daily restaurant management and long-term growth. This hands-on leadership role emphasizes people, service, and operational excellence, with direct impact on a growing independently owned store.

The role requires 3+ years in fast casual management, strong leadership, and a customer-service mindset. You’ll partner with ownership on strategy, budgeting, and future growth while maintaining high standards of quality and hospitality.

Qualifications

• 3+ years of quick service or fast casual restaurant management experience.
• Strong leadership and team-building skills.
• Proven ability to manage operations and control costs.
• Knowledge of food safety, labor laws, and local health codes.

Responsibilities

• Oversee all aspects of restaurant operations including service, staffing, food quality, cleanliness, and guest satisfaction.
• Hire, train, and develop team members to create a positive, high-performance work environment.
• Monitor inventory, food and labor costs, and daily financial performance to meet profitability goals.
• Ensure compliance with local health regulations, safety standards, and brand guidelines.
• Maintain scheduling, shift coverage, and labor efficiency based on business needs.
• Handle guest concerns professionally to maintain strong community relationships.
• Work directly with ownership on business strategy, budgeting, and future growth opportunities.
• Implement systems and best practices to improve service consistency and operational efficiency.
• Lead with a “working manager” mindset—supporting the team on the floor as needed.

Skills

Leadership

Team building

Communication

Time management

Problem solving

Cost control

Hospitality mindset

Customer service

Job description

Chick-fil-A in Dallas, Texas seeks a Director of Operations to lead daily restaurant management and long-term growth. This hands-on leadership role emphasizes people, service, and operational excellence, with direct impact on a growing independently owned store.

The role requires 3+ years in fast casual management, strong leadership, and a customer-service mindset. You’ll partner with ownership on strategy, budgeting, and future growth while maintaining high standards of quality and hospitality.