Restaurant Director

Chick-fil-A; Terrell (TX); On-site; USD 90,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid time off

Employee meals and discounts

Direct influence on decisions and work

Job summary

Chick-fil-A in Dallas, Texas seeks a Director of Operations to lead daily restaurant management and long-term growth. This hands-on leadership role emphasizes people, service, and operational excellence, with direct impact on a growing independently owned store.

The role requires 3+ years in fast casual management, strong leadership, and a customer-service mindset. You’ll partner with ownership on strategy, budgeting, and future growth while maintaining high standards of quality and hospitality.

Qualifications

• 3+ years of quick service or fast casual restaurant management experience.
• Strong leadership and team-building skills.
• Proven ability to manage operations and control costs.
• Knowledge of food safety, labor laws, and local health codes.

Responsibilities

• Oversee all aspects of restaurant operations including service, staffing, food quality, cleanliness, and guest satisfaction.
• Hire, train, and develop team members to create a positive, high-performance work environment.
• Monitor inventory, food and labor costs, and daily financial performance to meet profitability goals.
• Ensure compliance with local health regulations, safety standards, and brand guidelines.
• Maintain scheduling, shift coverage, and labor efficiency based on business needs.
• Handle guest concerns professionally to maintain strong community relationships.
• Work directly with ownership on business strategy, budgeting, and future growth opportunities.
• Implement systems and best practices to improve service consistency and operational efficiency.
• Lead with a “working manager” mindset—supporting the team on the floor as needed.

Skills

Leadership

Team building

Communication

Time management

Problem solving

Cost control

Hospitality mindset

Customer service

Job description

We are seeking a dedicated and experiencedDirector of Operationsto lead the day-to-day management and long-term success of ourindependently owned and operated quick service restaurant inDallas, Texas. This hands-on leadership role is ideal for someone who is passionate about people, service, and operational excellence—and wants to make a direct impact in a growing business.

Key Responsibilities:

• Oversee all aspects of restaurant operations including service, staffing, food quality, cleanliness, and guest satisfaction
• Hire, train, and develop team members to create a positive, high-performance work environment
• Monitor inventory, food and labor costs, and daily financial performance to meet profitability goals
• Ensure compliance with local health regulations, safety standards, and brand guidelines
• Maintain scheduling, shift coverage, and labor efficiency based on business needs
• Handle guest concerns professionally to maintain strong community relationships
• Work directly with ownership on business strategy, budgeting, and future growth opportunities
• Implement systems and best practices to improve service consistency and operational efficiency
• Lead with a “working manager” mindset—supporting the team on the floor as needed

Qualifications:

• 3+ years of quick service or fast casual restaurant management experience
• Strong leadership and team-building skills
• Proven ability to manage operations and control costs
• Excellent communication, time management, and problem-solving abilities
• Knowledge of food safety, labor laws, and local health codes
• Comfortable working flexible hours, including weekends and holidays
• Passion for hospitality and a strong customer-service mindset

Benefits:

• Competitive salary based on experience
• Performance-based bonuses
• Paid time off
• Employee meals and discounts
• Direct influence on business decisions and workplace culture

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.