Director of Operations — Facility Services Leader

GDI Integrated Facility Services; Minneapolis (MN); On-site; USD 110,000 - 135,000; Full time

Job summary

GDI Integrated Facility Services in Minneapolis seeks an experienced regional operations leader to direct and optimize janitorial services across multiple sites. You will oversee contracts, ensure compliance with specifications, and drive cost and quality objectives.

You will build client relationships, mentor managers, monitor performance, and coordinate billing with internal teams to ensure timely collections and profitability.

Qualifications

• 7+ years of multi-unit, high volume Operations Leadership in Commercial Janitorial.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service and employee relations skills.
• Excellent attention to detail and strong written/verbal communication.
• Able to multi-task, work independently with integrity and discretion.

Responsibilities

• Possess detailed knowledge of operations at each site (contract, scope of work, building type, client nuances).
• Assure delivery and execution of all contracted janitorial services within the division.
• Build and maintain long-term relationships with key decision-makers at all client locations.
• Maintain frequent communication across client sites via phone, emails, and site visits.
• Work with supervisors and managers to develop operational knowledge and management capabilities.
• Monitor overall site performance and implement changes as needed.
• Coordinate billing and collections with client and internal teams.
• Comply with safety policies; report accidents or near misses.
• Partner with vendors for onsite materials and equipment; negotiate staffing adjustments as needed.
• Collaborate with sales to grow business and represent the GDI brand.
• Oversee all employees in the region including Area Managers, Account Managers, and Cleaners.

Skills

Operations leadership

High volume management

Customer service

Communication skills

Organizational skills

Job description

GDI Integrated Facility Services in Minneapolis seeks an experienced regional operations leader to direct and optimize janitorial services across multiple sites. You will oversee contracts, ensure compliance with specifications, and drive cost and quality objectives.

You will build client relationships, mentor managers, monitor performance, and coordinate billing with internal teams to ensure timely collections and profitability.