Account Manager, Facilities Services & Team Leadership

Gdi; Minneapolis (MN); Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

GDI, Inc. in Minneapolis is seeking an Assistant Account Manager to oversee assigned accounts, lead a janitorial team, and ensure customer expectations are met. You will design shift assignments, train staff, respond to concerns, onboard new employees, supervise payroll timekeeping, and enforce safety.

The ideal candidate will have 2+ years of management experience in janitorial services, strong communication, organization, and the ability to work independently in a fast-paced environment.

Qualifications

• Minimum 2 years management experience in the janitorial industry.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi-task.
• Experience with MS Office (Word, Excel, Outlook) preferred.
• Ability to show judgment and to work independently.
• High integrity and discretion required.

Responsabilités

• Manage and train the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage employee relations or performance issues quickly and appropriately, document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Connaissances

Management experience

Attention to detail

Verbal and written communication

Organizational skills

Multi-tasking

Judgment under pressure

Independence

Integrity

Deadline driven

Outils

MS Office

Description du poste

GDI, Inc. in Minneapolis is seeking an Assistant Account Manager to oversee assigned accounts, lead a janitorial team, and ensure customer expectations are met. You will design shift assignments, train staff, respond to concerns, onboard new employees, supervise payroll timekeeping, and enforce safety.

The ideal candidate will have 2+ years of management experience in janitorial services, strong communication, organization, and the ability to work independently in a fast-paced environment.