Director of Operations

GDI Integrated Facility Services; Minneapolis (MN); On-site; USD 110,000 - 135,000; Full time

Job summary

GDI Integrated Facility Services in Minneapolis seeks an experienced regional operations leader to direct and optimize janitorial services across multiple sites. You will oversee contracts, ensure compliance with specifications, and drive cost and quality objectives.

You will build client relationships, mentor managers, monitor performance, and coordinate billing with internal teams to ensure timely collections and profitability.

Qualifications

• 7+ years of multi-unit, high volume Operations Leadership in Commercial Janitorial.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service and employee relations skills.
• Excellent attention to detail and strong written/verbal communication.
• Able to multi-task, work independently with integrity and discretion.

Responsibilities

• Possess detailed knowledge of operations at each site (contract, scope of work, building type, client nuances).
• Assure delivery and execution of all contracted janitorial services within the division.
• Build and maintain long-term relationships with key decision-makers at all client locations.
• Maintain frequent communication across client sites via phone, emails, and site visits.
• Work with supervisors and managers to develop operational knowledge and management capabilities.
• Monitor overall site performance and implement changes as needed.
• Coordinate billing and collections with client and internal teams.
• Comply with safety policies; report accidents or near misses.
• Partner with vendors for onsite materials and equipment; negotiate staffing adjustments as needed.
• Collaborate with sales to grow business and represent the GDI brand.
• Oversee all employees in the region including Area Managers, Account Managers, and Cleaners.

Skills

Operations leadership

High volume management

Customer service

Communication skills

Organizational skills

Job description

One provider. One solution. All your facility maintenance services. GDI provides unequalled capability and expertise in the facility services sector across Canada and the United States. Our broad knowledge and competencies in integrated facility services will contribute to the success of our business partners. With nearly a century of experience, our excellent service delivery distinguishes us from other facility services providers. Our team of over 30,000 individuals offer innovative cleaning techniques, best-in-class capabilities, and unrivaled experience.

Salary

$110,000-$135,000 (depending on experience)

Summary

Responsible for organizing, directing, and controlling operational activities across division, to achieve specified cost and profit objectives and ensure that all work is performed in accordance with contract specifications across our clients.

Essential Duties

• Possess a detailed knowledge of the operations at each site (contract, scope of work, building type, client nuances, etc..).
• Assure the delivery and execution of all contracted janitorial services within the division.
• Build and maintain long‑term relationships with key decision‑makers at all client locations.
• Maintain frequent communication and contact across all client sites via phone calls, emails, and site visits.
• Work closely with supervisors and managers to develop their operational knowledge and management capabilities.
• Continuously monitor the overall performance of each site and make appropriate changes as needed.
• Work directly with client and internal teams to ensure billing and collections are processed in a timely manner.
• Comply with all GDI safety policies and procedures; immediately report and investigate any employee accidents or near misses.
• Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment.
• Negotiate modifications to compensation or staffing plans based on site specific needs.
• Work with sales team to develop and grow the business / represent the GDI brand.
• Oversight of all employees in the region with direct supervision of all employees reporting to sites within territory including but not limited to Area Managers, Account Managers, and Cleaners.

Qualifications

• 7+ years of multi‑unit, high volume Operations Leadership within Commercial Janitorial space.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service and employee relations skills.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi‑task.
• Ability to show judgment and to work independently.
• High integrity and discretion required.

GDI is an equal opportunity employer.

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