Director of Operations, Multi-Site Facility Services

Gdi Services Aux Immeubles Inc; City of Syracuse (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

GDI is seeking an experienced operations leader to oversee a division responsible for organizing, directing, and controlling activities across multiple sites to meet cost and profit objectives while ensuring work complies with contract specifications for our clients.

The role emphasizes knowledge of site operations, delivery of contracted janitorial services, client relationship management, and collaboration with sales and internal teams to ensure timely billing and performance improvements.

Qualifications

• 7+ years of multi-unit, high-volume operations leadership.
• Full manufacturing facility experience preferred.
• Manufacturing safety experience preferred.
• UAW experience preferred.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service and employee relations skills.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi-task.
• Ability to show judgment and to work independently.
• High integrity and discretion required.

Responsibilities

• Organize, direct, and control operational activities across division to meet cost and profit objectives and ensure work aligns with contract specifications across clients.
• Assure delivery and execution of all contracted janitorial services within the division.
• Build and maintain long-term relationships with key decision-makers at client locations.
• Maintain frequent communication with client sites via phone, email, and site visits.
• Work with supervisors and managers to develop operational knowledge and management capabilities.
• Monitor site performance and implement changes as needed.
• Collaborate with client and internal teams to ensure billing and collections are processed timely.
• Partner with local and national vendors for onsite materials, supplies, and equipment.
• Negotiate modifications to staffing plans based on site-specific needs.
• Work with sales team to grow the business and represent the GDI brand.

Skills

Multi-unit operations leadership

Customer service

Verbal and written communication

Deadline-driven decisions under stress

Attention to detail

Multi-tasking

Integrity and discretion

Job description

GDI is seeking an experienced operations leader to oversee a division responsible for organizing, directing, and controlling activities across multiple sites to meet cost and profit objectives while ensuring work complies with contract specifications for our clients.

The role emphasizes knowledge of site operations, delivery of contracted janitorial services, client relationship management, and collaboration with sales and internal teams to ensure timely billing and performance improvements.