Director of Operations: Elevate Guest Experience & Profit

Cottonwood Hotel; Omaha (NE); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Three Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereave

401K Match

Job summary

The Cottonwood Hotel is seeking a hands-on Director of Operations to lead day-to-day hotel operations and partners with department leaders to deliver exceptional guest experiences. You will guide teams to drive performance, elevate service quality, and ensure compliance with brand standards and safety regulations.

Ideal candidates bring proven leadership of multi-department teams, strong financial acumen, and the ability to translate data into actionable strategies that improve profitability and

Qualifications

• Leadership experience in a full-service hotel.
• Ability to lead multiple departments and develop managers.
• Strong financial and business acumen, including budgets, forecasting, labor, and expenses.
• Translate financial and operational data into actionable strategies/mm.
• Excellent communication, decision-making, problem-solving, and time management.
• Leadership style that balances accountability with support and coaching.
• Ability to adapt and thrive in a fast-paced environment with shifting priorities.
• Knowledge of employment laws, hotel operations, food safety, and alcohol service regulations.
• Bachelor's degree in Hospitality Management, Business, or related field preferred; equivalent leadership experience considered.

Responsibilities

• Lead day-to-day hotel operations and provide direction to department leaders.
• Build a strong leadership team and develop talent.
• Foster a culture of exceptional guest service and engagement.
• Monitor budgets, labor, expenses, productivity, and profitability.
• Collaborate with department leaders to improve efficiency and guest satisfaction.
• Maintain daily presence through walkthroughs and team interactions.
• Identify opportunities for improvement and make informed decisions.
• Ensure compliance with standards, brand expectations, safety, and employment laws.
• Collaborate with GM and ownership on business objectives and long-term goals.
• Create an environment where employees take pride in their work and guests return.

Skills

Leadership experience

Lead multiple departments

Financial & business acumen

Translate financial data into strategy

Excellent communication

Coaching & leadership style

Adaptability in fast-paced environment

Knowledge of employment laws & safety

Education

Bachelor's degree in Hospitality Management, Business, or related field

Tools

Hotel operating systems

Standard business technology

Job description

The Cottonwood Hotel is seeking a hands-on Director of Operations to lead day-to-day hotel operations and partners with department leaders to deliver exceptional guest experiences. You will guide teams to drive performance, elevate service quality, and ensure compliance with brand standards and safety regulations.

Ideal candidates bring proven leadership of multi-department teams, strong financial acumen, and the ability to translate data into actionable strategies that improve profitability and