Front Office Leader – Guest Experience

Davidson Hospitality Group; Omaha (NE); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision

Teledoc

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

The Cottonwood in Omaha, operated by Davidson Hospitality Group, seeks a Front Office Manager to lead the front desk and create memorable guest experiences. This role emphasizes genuine connections, proactive service, and a collaborative culture.

You will develop and empower the Front Office team, oversee daily operations, drive financial performance, and oversee recruiting and training to ensure service standards. A dynamic, hospitality-driven leader will thrive here.

Qualifications

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

• Develop and empower the Front Office team.
• Oversee daily operations and financial performance.
• Recruiting, training, and recognition of staff.
• Lead by example to deliver exceptional guest service.
• Foster genuine guest connections and a welcoming atmosphere.

Skills

Leadership

Communication

English fluency

Cash handling

Time management

Negotiation

Public speaking

Education

College level reasoning, math, and language skills

Tools

Computer experience

Job description

The Cottonwood in Omaha, operated by Davidson Hospitality Group, seeks a Front Office Manager to lead the front desk and create memorable guest experiences. This role emphasizes genuine connections, proactive service, and a collaborative culture.

You will develop and empower the Front Office team, oversee daily operations, drive financial performance, and oversee recruiting and training to ensure service standards. A dynamic, hospitality-driven leader will thrive here.