Operations Director — Lead, Elevate Hotel Service

Davidson Hospitality Group; Omaha (NE); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Teledoc service

Maintenance meds

Pet Insurance

Hotel discounts

Tuition reimbursement

Paid Time Off

Job summary

The Cottonwood by Davidson Hospitality Group in Omaha seeks a Director of Operations to lead day-to-day hotel operations and elevate guest service. This hands-on role partners with department leaders to drive performance and accountability across rooms, food & beverage, and events.

You'll build strong teams, manage budgets, monitor KPIs, and implement strategies that improve guest satisfaction, safety, and operational excellence.

Qualifications

• Previous leadership in a full-service hotel, with Rooms and F&B understanding.
• Lead multiple departments, develop managers, and build high-performing teams.
• Strong financial acumen including budgets, forecasting, labor management.
• Turn finances and operations data into actionable strategies and measurable results.
• Excellent communication, decision-making, problem-solving, and time-management.
• Leadership style balances accountability with coaching and support.
• Adaptable and able to thrive in a fast-paced environment.
• Knowledge of employment laws, hotel operations, safety, and alcohol regulations.
• Bachelor’s in Hospitality Management or Business preferred; leadership experience considered.
• Proficiency in hotel operating systems and standard business technology.

Responsibilities

• Lead day-to-day operations, providing direction to department leaders.
• Build a strong leadership team that takes ownership and delivers results.
• Create a culture of exceptional guest service and genuine hospitality.
• Drive financial performance by monitoring budgets, labor, expenses, productivity, and profitability.
• Partner with department leaders to develop strategies to improve efficiency, revenue, and guest satisfaction.
• Stay connected to the operation through regular walkthroughs and daily involvement.
• Identify opportunities for improvement and make informed decisions.
• Ensure standards, brand requirements, safety, and regulations are followed.
• Collaborate with GM and ownership on objectives and long-term goals.
• Help create an environment where people are proud to work and guests are excited to return.

Skills

Leadership

Financial acumen

Budgets / Forecasting

Communication

Decision making

Problem solving

Time management

Team development

Operations knowledge

Regulatory knowledge

Education

Bachelor’s in Hospitality Management or Business

Job description

The Cottonwood by Davidson Hospitality Group in Omaha seeks a Director of Operations to lead day-to-day hotel operations and elevate guest service. This hands-on role partners with department leaders to drive performance and accountability across rooms, food & beverage, and events.

You'll build strong teams, manage budgets, monitor KPIs, and implement strategies that improve guest satisfaction, safety, and operational excellence.