Director of Operations — Eatertainment Experience Leader

Leap Brands; Denver (CO); On-site; USD 120,000 - 180,000; Full time

Job summary

Leap Brands is seeking a Director of Operations to oversee multiple high-volume eatertainment venues where great food is only part of the equation. You will partner with General Managers to build high-performing teams, deliver unforgettable guest experiences, and drive profitable growth across the region.

This role requires a leader who understands hospitality, entertainment, financial performance, and people development.

Qualifications

• 7+ years of multi-unit leadership experience.
• Experience overseeing high-volume restaurants and entertainment venues.
• Strong financial acumen with P&L management.
• Proven ability to lead multiple General Managers.
• Excellent coaching and leadership skills.

Responsibilities

• Lead the operational performance of multiple eatertainment venues.
• Coach, develop, and mentor General Managers and leadership teams.
• Drive sales, EBITDA, labor productivity, and cost controls.
• Ensure exceptional guest experiences across food and entertainment.
• Hold leaders accountable for safety, cleanliness, and service standards.
• Analyze KPIs and identify opportunities to improve performance across the portfolio.
• Develop turnaround strategies for underperforming locations.
• Partner with Marketing for events, promotions, and loyalty initiatives.
• Collaborate with Culinary, Facilities, HR, Finance, and Training to support operational excellence.
• Recruit, develop, and retain future operational leaders.
• Lead new store openings, acquisitions, remodels, and major initiatives.
• Ensure compliance with health, safety, and company standards.

Skills

Multi-unit leadership

Hospitality operations

Financial acumen

People development

Coaching

KPIs analysis

Job description

Leap Brands is seeking a Director of Operations to oversee multiple high-volume eatertainment venues where great food is only part of the equation. You will partner with General Managers to build high-performing teams, deliver unforgettable guest experiences, and drive profitable growth across the region.

This role requires a leader who understands hospitality, entertainment, financial performance, and people development.