Director of Operations: Growth, Events & People Leadership

Live! Hospitality & Entertainment; Miami (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

Live! Hospitality & Entertainment seeks an experienced Director of Operations to lead multi-venue hospitality operations in the Miami area.

You will oversee staffing, fiscal performance, HR, marketing, culinary, catering, and sales activities to maximize guest satisfaction and revenue. The role requires 5–7+ years in managing large restaurant operations, a 4-year degree (preferred), and excellent leadership and communication skills.

Qualifications

• 5-7+ years’ experience in managing large restaurant operations.
• 4 year college degree or equivalent in restaurant management preferred.
• Must be at least 21 and fluent English.

Responsibilities

• Maintain proper staffing levels to maximize sales.
• Maintain 90+ third party shop scores.
• Manage Office Systems including cash handling and office management.
• Maximize sales on event day and game day operations including pre/post event activities.
• Achieve or exceed P&L objectives per projections.
• Manage facility R&M and associated budgets.
• Maintain POS and audit operations.

Skills

People leadership

Effective communication

Time management

Organizational skills

Adaptability

Fluent English

Education

4-year college degree in restaurant management (preferred)

Tools

POS systems

Timekeeping systems

Job description

Live! Hospitality & Entertainment seeks an experienced Director of Operations to lead multi-venue hospitality operations in the Miami area.

You will oversee staffing, fiscal performance, HR, marketing, culinary, catering, and sales activities to maximize guest satisfaction and revenue. The role requires 5–7+ years in managing large restaurant operations, a 4-year degree (preferred), and excellent leadership and communication skills.