Director of Operations

National Funeral directors Association; Orlando (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an experienced Licensed Funeral Director to oversee operations across multiple funeral homes in the vibrant Orlando market. This pivotal role emphasizes excellence in service delivery, operational efficiency, and strategic planning, ensuring that both associates and client families experience a supportive and compassionate environment. Ideal candidates will possess a strong background in management within the funeral industry, demonstrating leadership, integrity, and financial acumen. Join a forward-thinking organization committed to fostering growth and continuous improvement in a meaningful sector.

Qualifications

• 5+ years of management experience in the funeral industry.
• Licensed Funeral Director is required.

Responsibilities

• Lead operational activities for funeral homes, ensuring smooth management.
• Maximize efficiency and profitability while maintaining service standards.
• Collaborate with leadership to ensure compliance with regulatory standards.

Skills

Leadership and teambuilding skills

Excellent interpersonal and communication skills

Bottom line financial savvy

Integrity

Operational management

Perseverance

Education

College degree or multi-craft skill

Licensed Funeral Director

Job description

Newcomer Funeral Service Group is seeking an experienced Licensed Funeral Director to lead the operational management of our three funeral homes in the Orlando, Florida market. This role is essential in driving day-to-day operations while ensuring we consistently deliver on our core values of Excellence, Trust, Care, and Growth.

Director of Operations will be seasoned and mature leaders with at least 5 years management experience, in the funeral industry. They will ideally have experience managing all aspects of funeral homes and/or cemeteries, including but not limited to relationships with industry executives and preferred vendors.

• A college degree or multi-craft skill acquired through extensive on the job training or in-depth industry or job specific technical skills acquired through a combination of formal instruction and on the job training.

• Minimum of 5 years in a managerial role.
• Licensed Funeral Director, required.
• Integrity as a personal core value.
• Strong execution skills and perseverance.
• Solid work ethic.
• Excellent interpersonal and communication skills.
• Leadership and teambuilding skills.
• “Bottom line” financial savvy.
• Ability to develop a detailed understanding of the funeral industry, using proven best practices.
  
• Ability to develop an annual business plan and budget including key performance indicators.

Key Responsibilities:

• Lead operational activities for the funeral homes, ensuring smooth day-to-day management and long-term strategic planning.
  
• Maximize operational efficiency and profitability while maintaining high standards of service and care, in alignment with our commitment to Excellence.
  
• Foster a positive and supportive environment for both associates and client families, building relationships rooted in Trust and compassion.
  
• Promote a culture of continuous improvement, empowering teams to embrace Growth and achieve personal and professional development.
  
• Collaborate with senior leadership and industry partners to ensure the highest level of service, care, and compliance with regulatory standards.