Director of Operations

Long John Silver's, LLC; Dallas (TX); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Director of Operations to lead corporate restaurants in the Dallas area. This role involves collaborating with various teams to develop effective operational strategies while ensuring adherence to brand standards. The ideal candidate will have extensive experience in restaurant operations, demonstrate strong leadership skills, and be committed to fostering a supportive environment. With a focus on excellence, this position offers a competitive salary and benefits, including a 401(k) plan and tuition assistance. If you are passionate about driving results and developing talent, this opportunity is perfect for you.

Benefits

Competitive salary + bonus potential

401(k) plan with 100% vesting

Tuition assistance

Medical, dental & vision insurance

Paid Time Off (PTO)

Life insurance

Short and long-term disability insurance

Qualifications

• 5-7 years of experience in Quick Service or Fast Casual Restaurants.
• Serv-Safe certification required; must obtain if not certified.

Responsibilities

• Provide leadership and accountability for corporate-owned restaurants.
• Analyze operations to ensure brand standards for Quality, Service, and Cleanliness.

Skills

Relationship Management

Attention to Detail

Restaurant Operations

Coaching and Development

Verbal and Written Communication

Education

High School Diploma

Bachelor's Degree in Business

Tools

Microsoft Suite

BOH Technologies

HRIS Technology Platforms

Job description

Description

Location: Remote (Must relocate to Dallas, TX metro or San Antonio, TX or surrounding area )

Job Type: Full-Time Exempt

Reports To: Vice President of Restaurant Operations – Craig Curit

About Us: Since 1969, Long John Silver's has been dedicated to a single mission: to create treasured moments through high-quality food and bell-ringing service. Guided by our vision to be the world’s favorite seafood restaurant, we empower our people to bring this to life every day through our shared PIRATE values: People First, Integrity, Recognition, Accountability, Teamwork, and Excellence.

Job Overview

The Director of Operation provides overall leadership and accountability for corporate owned (OpCo) Long John Silver’s restaurants. The Director of Operations works closely with the VP of Restaurant Operations and Area Supervisors to develop effective operations strategies for the region.

Key Responsibilities

The Director of Operations accomplishes these objectives by actively engaging in the support, coaching and direction of the ARL, RGM, Assistant Manager, Shift Managers and other team members as needed on a day-to-day basis. Priorities include:

• Analyze operations by applying brand standards for Quality, Service, and Cleanliness. Ensure Area Supervisors are managing their business to meet or exceed these standards.
• Follow consistent visit routines and provide timely written feedback. Execute the corporate Annual Operating Plan (AOP). Recommend and drive solutions to underperforming restaurants. Offer P&L reviews when touring with Area Supervisors and leave written recommendations.
• Partner with Regional Training Managers and Marketing teams to lead and support all aspects of new store openings. Identify sales-building opportunities within the territory. Coach Supervisors on systems/tools related to operational excellence. Drive store level profitability.
• Implement and monitor operational, marketing, and brand system initiatives.
• Work closing with assigned HRBP to attract, hire, develop, coach, and retain top talent. Partner with HR to conduct robust bench planning for the assigned area.
• Ensure company approved training system is in place and properly utilized. Partner with the Regional Training Team to maintain and monitor training restaurants, assist and support backfill restaurant training.
• Improve Quality with a focus on People, Equipment, Procedures and drive service through fast, accurate, and friendly team members.
• Develop efficient and effective communication network with Area Supervisors; communicate marketing initiatives; align Supervisors on operating standards. Communicate and train new operations priorities and programs. Conduct weekly meetings as needed.
• Drive action plans to turn around restaurants that underperform on the Standards Excellence Review Audits. Conduct audits to determine compliance and assess restaurant needs.
• Monitor and meet/exceed G&A budgets; provide development opportunities for restaurant team members; provide feedback and annual performance reviews; provide feedback and information to the leadership team.
  
  

Must be willing to travel to assigned areas 70+%.

Our PIRATE Values

People First We prioritize our people, both our crew members and our guests—by fostering a supportive environment where everyone is valued, respected, and empowered.

Integrity We uphold the highest standards of honesty and transparency in all we do, ensuring that every action reflects our commitment to integrity.

Recognition We celebrate and acknowledge the hard work and achievements of our crew, recognizing that their contributions are key to our success.

Accountability We take ownership of our actions and decisions, ensuring that we are responsible and reliable in delivering on our commitments.

Teamwork We believe in the power of collaboration, working together as a team to achieve our goals and deliver the best experiences for our guests.

Excellence We strive for excellence in everything we do, consistently aiming to exceed expectations and deliver the highest quality in our products and services.

Education & Experience

• High School Diploma required; Bachelors Degree in Business or related field highly preferred.
• 5 – 7 years’ experience as a proven Director or Area Supervisor in Quick Service or Fast Casual Restaurants.
• Serv-Safe certification required; must be able/willing to obtain if not already certified.
  
  

Qualifications & Skills

• Relationship management: ability to successfully influence and build trust with varying styles and personalities.
• Has demonstrated a strong attention to detail and a commitment to flawless execution in the pursuit of balanced key performance indicators.
• Possesses a deep understanding of restaurant operations and can balance employee, customer, and financial needs.
• Proven ability to drive results through influence and shoulder-to-shoulder coaching around success routines and brand standards.
• Strong verbal and written communications are required to ensure alignment around targets.
• A proven track record of developing people and turning team members into next-generation leaders.
• Comfortably working the Microsoft suite of products, BOH technologies, and HRIS technology platforms.
• Valid Driver’s License required; personal vehicle must meet travel policy requirements
  
  

Physical Requirements & Travel

• Regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.
• Frequently required to handle, feel, and reach with hands and arms.
• Occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
• Occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.
• Ability to meet deadlines and adapt to changing priorities.
• Extensive travel required, expected to spend up to 70% of time in restaurants.
  
  

Our guests enjoy a treasured experience; why shouldn’t you? That’s why we are proud to offer:

• Competitive salary + bonus potential
• 401(k) plan with 100% vesting
• Company 401(k) matching contributions (100% of first 3% contribution matched, then 50% if you contribute 4%-5%)
• Employee Assistance Program (EAP)
• Tuition assistance
• Medical, prescription, dental & vision insurance, HSA available
• Paid Time Off (PTO) & paid holidays
• Life insurance
• Short and long-term disability insurance
  
  

EEO & ADA Statement

Long John Silver’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Long John Silver’s will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so creates an undue hardship to the business. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.