Director of Operations

Fort Pilates; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance stipend

Paid time off & 401k

Complimentary Pilates classes

Quarterly performance bonus

Job summary

Fort Pilates in New York seeks a Director of Operations to oversee the day-to-day operations across all studio locations. The role includes managing studio staff, ensuring service standards, and driving revenue growth while shaping strategic direction.

This is a full-time, in-studio position with opportunities to expand partnerships, optimize scheduling, and enhance member experience. The ideal candidate has experience managing a service-based business, proficiency with Mindbody and Klaviyo,

Qualifications

• 2+ years managing a service-based business (fitness/wellness).
• Experience leading a team of 3+ and onboarding.
• Proficient with payroll processing and cross-functional collaboration.
• Strong organizational and multi-location prioritization.
• Excellent written and verbal communication.

Responsibilities

• Oversee daily studio operations and standards across locations.
• Lead Studio Managers and staff; manage onboarding and performance.
• Own revenue targets and growth strategies; manage CRM efforts.
• Coordinate marketing using Mindbody, Klaviyo and social channels.
• Develop partnerships to broaden network and services.
• Manage purchasing, inventory, and vendor relationships.

Skills

Team management

Communication

Project management

Payroll processing

Marketing platforms

Tools

Mindbody

Klaviyo

Monday.com

Job description

Fort Pilates is a neighborhood studio devoted to the art of considered movement, built on warmth, intention, and genuine connection. Our teaching style is informed by the belief that a strong practice is ever evolving, ever motivating, and ever present. We are a community of movers, educators, and creative thinkers, dedicated to building a studio that encourages and inspires our clients while supporting one another's growth and continued education.

Rooted in Fort Greene's community of movers and creatives, we are entering an exciting phase of growth and are seeking a Director of Operations to help steward the next chapter of that vision.

About the Role

Fort Pilates is seeking a Director of Operations to oversee the day-to-day operational health of all studio locations. This role is responsible for consistency, efficiency, and service standards across the business, and serves as the primary operational link between studio-level staff and ownership.

The Director of Operations leads our Studio Managers, owns company-wide sales and revenue targets, and manages the systems that keep the business running smoothly. This is a full-time, in-studio, client-facing role. This role also plays a key part in shaping the strategic direction of the business — developing and executing strategies to grow and diversify revenue streams across our services and offerings.

Scope of the Role

• Studio Operations — Oversee daily operations, service standards, and studio presentation across all locations
• Team Management — Hire, train, and support studio managers and studio staff
• Instructor Support — Manage scheduling, onboarding, and instructor-client continuity
• Sales & Revenue — Own company-wide revenue targets and growth strategy
• Marketing & CRM — Manage lead marketing efforts using Klaviyo, Mindbody, and social channels
• Partnerships — Develop partnerships and strategy to create a wider network
• Purchasing & Inventory — Manage vendor relationships, supply ordering, and retail inventory

Qualifications

Required

• 2+ years of experience managing a service-based business, preferably in fitness, wellness, or hospitality
• Experience managing a team of 3 or more, including hiring, onboarding, and performance management
• Proficiency with booking/scheduling software (Mindbody or equivalent strongly preferred)
• Experience with payroll processing and working alongside accounting professionalsStrong organizational skills, with the ability to manage priorities across multiple locations
• Excellent written and verbal communication skills
• Comfort with project management tools (Monday.com or equivalent)
• Experience with lead marketing platforms Klaviyo or equivalent
• Ability to operate independently in a small-business environment
• A genuine passion for people, and a drive to contribute to the growth and success of the business
• Base salary: $90,000–$110,000, commensurate with experience
• Performance bonus: Quarterly, tied to company-wide revenue targets
• Health insurance stipend
• Paid time off & 401k
• Complimentary Pilates classes at all Fort Pilates locations

Full compensation details, including bonus thresholds, will be outlined in the formal offer letter.