Studio Operations Manager

BODYROK Southbay; Los Gatos (CA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

A leading Pilates studio chain is seeking a Studio Operations Manager to oversee studio operations and drive growth. The role requires a strong background in management, client experience, and marketing. Responsibilities include managing daily operations, staff training, and executing marketing campaigns. Candidates should have multi-unit management experience, flexibility to work weekends, and proficiency in Google Suite. Benefits include competitive salary, bonuses, and health insurance.

Qualifications

• 3-5 years of multi-unit management experience preferred.
• Flexible availability with weekends and holidays required.
• 2 years of group fitness or personal training experience preferred.

Responsibilities

• Oversee daily operations of the studio portfolio.
• Manage staff training, recruiting, and mentoring.
• Execute local marketing initiatives and promotions.

Skills

Multi-unit management experience

People management

Group fitness instruction

Proficiency in Google-Suite

Ability to lift/carry 30 pounds

Education

Bachelor’s degree

Tools

Google-Suite

MS Office (Excel, Google Sheets)

Job description

Studio Operations Manager

A Studio Operations Manager for a Pilates studio oversees the daily operations of the studio portfolio while driving growth, marketing effectiveness, and overall studio success. The role combines operational management, client experience oversight, and strategic marketing initiatives to ensure the assigned portfolio runs smoothly and maximizes revenue.

Location: South and East Bay Portfolio
Salary: $80,000‑$90,000 (full time)
Bonus: 15% annually

Key Responsibilities

• Oversee training and recruiting initiatives alongside lead instructors; mentor and develop lead instructors.
• Serve as a studio coach when needed, maintaining a minimum of 16 classes per month.
• Manage day‑to‑day studio operations, ensuring classes run smoothly and on schedule.
• Coordinate front‑desk operations, bookings, client check‑ins, and studio systems with lead instructors.
• Maintain studio cleanliness, equipment maintenance, safety standards, and audit procedures; provide feedback when necessary.
• Monitor class capacity and scheduling to maximize utilization.
• Handle client issues, feedback, and service recovery.
• Support hiring, onboarding, and training of instructors and front‑desk staff.
• Ensure staff follow studio policies, brand standards, and service expectations.
• Foster a positive team culture and maintain clear communication across staff.
• Execute local marketing initiatives to increase membership and class bookings.
• Collaborate with management on marketing campaigns and promotions.
• Manage studio social media presence, community engagement, and brand messaging.
• Develop partnerships with local businesses, wellness professionals, and community organizations.
• Coordinate promotional events, open houses, and workshops.
• Manage referral programs and membership promotions.
• Assist with email marketing campaigns, newsletters, and promotional messaging.
• Monitor website bookings and online presence across platforms such as Google and social media.
• Track marketing performance and report on campaign results.
• Drive membership sales and retention strategies.
• Track key metrics such as class attendance, membership renewals, and client acquisition.
• Identify opportunities to increase client lifetime value.
• Ensure a welcoming, professional environment for all clients.
• Develop initiatives to enhance member engagement and satisfaction.
• Implement feedback systems and continuously improve client experience.
• Monitor studio revenue, expenses, and profitability metrics.
• Support budgeting and financial reporting processes.
• Identify operational efficiencies that improve studio performance.
• Perform any duties assigned by keyholders, including administrative support, technical support, and studio coverage.

Qualifications

• Multi‑unit management experience (3‑5 years preferred).
• People management experience in high‑end fitness, retail, or hospitality (3‑5 years preferred).
• Group fitness instruction, personal training, or professional athletic training experience (2 years preferred).
• Flexible and open availability with weekends and holidays required.
• Must be able to work on‑site and travel to studios at least 75% of the week; 25% remote.
• Full‑time, exempt position with an expected 40 hours worked per week (including classes coached).
• Bachelor’s degree (preferred).
• Proficiency in Google‑Suite and MS Office, specifically Excel and Google Sheets.
• Ability to lift/carry a minimum of 30 pounds.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off: 10 paid vacation days and 5 sick days per calendar year.
• Training & development

Summary

An Operations Manager plays a central role in ensuring BODYROK studios operate efficiently while supporting marketing initiatives that drive growth. By balancing operations, marketing execution, and client experience, the role directly contributes to long‑term studio success, profitability, and community engagement.