Director of Operations

HHM Hotels; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

HHM Hotels is seeking a Director of Operations in Houston to supervise hotel departments and guide daily operations toward brand standards. You will partner with the GM on forecasts, budgets, and revenue strategies while ensuring excellent guest service and staff performance across all departments.

Strong leadership, clear communication, and the ability to manage complex hotel operations are essential for delivering top results and maintaining HHM’s EarthView initiatives.

Qualifications

• Interview, select, train, schedule, coach, and support associates to standards.
• Oversee hotel departments to ensure optimal service for guests.
• Assist GM with forecasts, reports and budgets to maximize revenue while ensuring adequate staff and supplies.
• Be aware of guest satisfaction scores and brand standards and work toward improving satisfaction.

Responsibilities

• Supervise and manage hotel departments to ensure smooth operations.
• Coordinate with sales to discuss strategies to improve occupancy and revenue.
• Oversee front office systems and equipment for optimum performance.
• Ensure internal audit standards are met and payroll functions are properly handled.

Skills

Hotel operations knowledge

Education

Associate degree

Bachelor’s degree

Job description

Overview

Opportunity: Director of Operations

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash and tax.
• Coordinate with corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.