Assistant General Manager

Plazahotelelpaso; Chicago, Northern (IL, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Life insurance

Travel discounts

Transit benefits

Quarterly incentives

Wellness program

Education support

Job summary

HHM Hotels in Chicago seeks an Assistant General Manager to supervise hotel departments and oversee daily operations, ensuring top-tier service and adherence to brand standards. You will support the General Manager with forecasts, budgeting, payroll, accounts payable/receivable, and internal audits while coordinating with sales to improve occupancy and revenue.

The role demands hands-on leadership, staff development, guest satisfaction focus, safety compliance, and the ability to resolve guest

Qualifications

• Associate or Bachelor’s degree preferred.
• Experience in hotel operations management.
• Ability to supervise multiple departments and manage staff.

Responsibilities

• Supervise hotel departments and oversee daily operations to ensure brand standards.
• Assist GM with forecasts, budgeting, payroll, and financial reporting.
• Oversee accounts payable/receivable, cash handling, and internal audits.

Skills

Staff management

Customer service

Budgeting

Forecasting

Sales strategy

Front office systems

Safety compliance

Employee training

Vendor coordination

Education

Associate or Bachelor’s degree preferred

Tools

Payroll software

Accounting software

Job description

Opportunity: Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Your Growth Path

General Manager – Area General Manager –Regional Director of Operations

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.


• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.


• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.


• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.


• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.


• Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.


• Coordinate with the corporate accounting department to oversee payroll functions.


• Oversee and ensure internal audit standards are met.


• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.


• Monitor and maintain the front office systems and equipment to ensure optimum performance.


• Serve on the hotel’s safety committee.


• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.


• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.


• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.


• Intermediate knowledge of overall hotel operations.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance


• Paid Time Off


• 401k Company Match


• Free Basic Life Insurance


• Travel Discounts


• Commuter Transit and Commuter Parking Benefits


• Quarterly Incentives


• Employee Assistance and Wellness Program


• Educational/Professional Development

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.


• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels