Operations Supervisor

Plazahotelelpaso; Washington, Northern (District of Columbia, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Company Match

Life Insurance

Travel Discounts

Commuter Benefits

Bonuses & Incentives

Development Opportunities

Referral Bonus Program

Job summary

HHM Hotels is seeking an Operations Supervisor to oversee hotel operations in the absence of the General Manager and during off-peak times, ensuring service excellence and adherence to brand standards.

You will interview, select, train, schedule, coach and support associates, coordinate with department managers, resolve guest issues and monitor front office systems. This role requires flexibility for holidays and weekends, and a commitment to safety and high-quality hospitality.

Qualifications

• Interview, select, train, schedule, coach and support associates to standards.
• Oversee front office operations to deliver optimal service.
• Collaborate with department managers to ensure smooth hotel operations.

Responsibilities

• Interview, hire and train front desk staff and supervisors.
• Schedule and coach team to meet brand standards.
• Monitor front desk processes and guest interactions for service quality.

Skills

Interviewing

Staff training

Scheduling

Coaching

Front office operations

Education

Associate or Bachelor's degree preferred

Tools

Front office software

Job description

Opportunity: Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Your Growth Path

Front Office Manager – Assistant General Manager – General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Supervise night audit functions, and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels