Assistant General Manager

HHM Hospitality; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Travel Discounts

Commuter Transit and Parking Benefits

Quarterly Incentives

Employee Assistance and Wellness

Educational/Professional Development

Job summary

HHM Hospitality is seeking an Assistant General Manager to supervise hotel departments and oversee daily operations. You will coach associates, monitor service levels, and assist in forecasts, budgets, and revenue strategy.

Ideal candidates bring 2+ years in hotel operations, strong guest-service mindset, and the ability to partner with Sales and Accounting. This on-site role includes varied shifts and safety responsibilities.

Qualifications

• Associate or Bachelor's degree preferred.
• Intermediate knowledge of overall hotel operations.

Responsibilities

• Interview, select, train, schedule and coach associates to standards.
• Oversee hotel departments to ensure optimal service and hospitality.
• Assist GM with forecasts, reports, budgets and cost control.
• Address guest satisfaction scores and brand standards to improve ratings.
• Resolve customer complaints and monitor operations for issues.
• Oversee payroll, AP/AR, cash handling, and internal audits.
• Collaborate with sales to boost occupancy and revenue.
• Ensure front office systems run smoothly and safely.
• Contribute to safety committees and adhere to MSDS/OSHA rules.
• Perform other duties as requested by management.

Skills

Staff coaching

Guest service

Budget management

Forecasting

Payroll overview

Education

Bachelor's degree preferred

Job description

Overview

Opportunity: Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Your Growth Path

General Manager - Area General Manager - Regional Director of Operations

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with the corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel's safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor's degree preferred.
• Intermediate knowledge of overall hotel operations.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.